Cricket
Puneet Bisht
Manager - Services
East Delhi
Summary
I have been in Mobile Industry for the past 12+ years, & currently serving India's Fastest Growing Smartphone Retail Chain SmartDukaan as Manager-Services. I have specialization in developing and managing teams that provide mobile service solutions in terms of affordability and ensuring that all SmartDukaan Retailers are getting their financial services activated on time and Codes are created within the timeframe. I have passion for understanding Retail Mobile Partner needs and developing solutions that solve their most challenging problems. I have a strong track record of successful project delivery and has been recognized for my leadership and customer-focused approach. I have a deep understanding of the mobile service industry and excel in leading teams to success. I am an excellent communicator, problem solver, and team builder and I am always looking for new ways to improve the Retail customer experience.
Expertise cames from working with Samsung, LG, Sony.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Manager - Services (North India)
New Spice Solutions Pvt ltd
Uttar Pradesh
01.2022 - Current
- Developing and maintaining a very high standard of financial efficiency by making the best use of available resources
- Identified issues, analyzed information and provided solutions to problems.
- Corresponded with various finance companies, discussing company plans and agreeing on future paths to be taken.
- Opening WOD of affordability from finance partners
- Take care of partner escalation and complaint
- Responsible for communication in terms of reports & analysis
Area Sales Executive
Samsung Mobile
Delhi
09.2017 - 01.2022
- Channel Management: Presently coordinate with G.T
- Handling Samsung Exclusives stores and MBOs
- Day to day sell-out tracking with the team and ensuring target achievement
- Built a strong team by recruiting and developing top sales talent
- Led regular team meetings to keep sales personnel motivated with tips, techniques, and relevant information
- Set ambitious sales goals and motivated strong performance to keep the team growing effectively
- Implemented new marketing initiatives to drive sales and improve overall performance
Master Samsung Experience Consultant
Samsung Mobile
Delhi
04.2015 - 08.2017
- Handling of In-store promotion for Samsung Mobiles
- Measuring competition in the market after meeting with the customers (Walk-in) for the products with other companies.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Dealing with walk-in customers of the outlets
- Organizing meetings with the corporate customers
- Trained new employees on customer service and organizing strategies
Shop Sales Executive
LG Mobile
Delhi
09.2014 - 03.2015
- Dealing with walk-in customers of the outlets for LG mobiles
- Measuring competition in the market after meeting with the customers (Walk-in) for the products with other companies
- Preparation of Sales & Stock Reports on daily basis
Shop Floor Associate
Sony Mobiles Delhi
Delhi
09.2013 - 09.2014
- Planning and organizing promotional activities for the Company
- Maintaining competitions with in the promoters
- Achieving the daily targets & monthly target
Samsung Experience Consultant
Samsung Mobile
Delhi
09.2012 - 09.2013
- Dealing with walk-in customers of the outlets for mobiles
- Measuring competition in the market after meeting with the customers (Walk-in) for the products with other companies
- Preparation of Sales & Stock Reports on daily basis.
Senior Sales Executive
LG Mobile
Delhi
08.2010 - 08.2012
- Dealing with walk-in customers of the outlets for LG mobiles
- Measuring competition in the market after meeting with the customers (Walk-in) for the products with other companies
- Preparation of Sales & Stock Reports on daily basis.
Shop Retail Executive
Sony Ericsson Mobile
Delhi
02.2009 - 02.2010
- Planning and organizing promotional activities for the Company
- Maintaining competitions with in the promoters
- Achieving the daily targets & monthly target
Education
MBA - Sales And Marketing
Sikkim Manipal University
Delhi 07.2009 - 07.2011
Skills
Financial services
undefinedInterests
Music
Timeline
Manager - Services (North India)
New Spice Solutions Pvt ltd
01.2022 - Current
Area Sales Executive
Samsung Mobile
09.2017 - 01.2022
Master Samsung Experience Consultant
Samsung Mobile
04.2015 - 08.2017
Shop Sales Executive
LG Mobile
09.2014 - 03.2015
Shop Floor Associate
Sony Mobiles Delhi
09.2013 - 09.2014
Samsung Experience Consultant
Samsung Mobile
09.2012 - 09.2013
Senior Sales Executive
LG Mobile
08.2010 - 08.2012
MBA - Sales And Marketing
Sikkim Manipal University
07.2009 - 07.2011
Shop Retail Executive
Sony Ericsson Mobile
02.2009 - 02.2010
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