Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Puneet Juneja

New Delhi

Summary

Seasoned Travel Consultant with a background in crafting tailor-made itineraries and providing top-notch travel advice. Possess strong knowledge of global destinations, tourism trends, and travel systems. Known for exceptional customer service skills, attention to detail, and ability to solve complex travel issues. Significant contributions made in previous roles include enhancing client satisfaction and streamlining booking processes.

Overview

3
3
years of professional experience

Work History

Travel Consultant

BuyBusinessClass.com
Gurgaon
05.2024 - 06.2024
  • Proficient in securing the finest travel deals and cost-effective flight tickets while ensuring top-notch business class flight experiences
  • Specializing in providing seamless journeys for our clientele
  • Recognize the significance of business class accommodations in catering to affluent and elite travelers, delivering premium flight services for an unparalleled travel experience.

Travel Consultant Freelance

Business-class.com
Gurgaon
01.2024 - 05.2024
  • I specialize in identifying customer needs and managing the sales of business class airline tickets, luxury hotels, and exclusive travel packages. By fostering and maintaining smooth, long-term relationships, I ensure high levels of customer satisfaction and repeat business. Utilizing CRM tools, I efficiently handle operations and manage bookings, streamlining processes to enhance the overall customer experience. Additionally, I prepare and deliver detailed sales reports to senior management, providing valuable insights and supporting strategic decision-making.

Team Leader

Dyninno India
Gurugram
08.2021 - 12.2023
  • Worked under process - Asap Tickets, where I used to handle a team of 10-11 People, managing their performance and making sure that they are motivated and responsible for ensuring tasks and projects are completed by effectively
  • Delegating, overseeing, and guiding team members
  • Responsible for overseeing the daily activities of a team
  • Ensuring that appropriate staffing levels are maintained at all times and that there is a certain level is slack in the system to cover busy periods
  • Allocating day requirements and targets to the team
  • Resolving disputes between teams and different members of staff
  • Checking on the quality of work an employee does and advising
  • Participating in all relevant training as required by the company
  • Organizing and conducting the team meetings and lon] session with members
  • For better understanding.

Operation Executive

IGT Solutions
Gurugram
  • Worked under the process - KLM, Air France and Delta, where i had the role of dealing with B2C client as we directly used to handle the exchanges, upgrades direct done via airlines and aims from the customers
  • Also used to issue the tickets and upgrades manually done with the help of GDS knowledge.

HR Consultant

Reventus Technology
  • Provide comprehensive support to application users, including full instruction, navigation, maintenance, and evaluations, to correctly determine appropriate solutions and alternatives, ensuring world-class service.
  • Developed and implemented an employee training program to increase job satisfaction.
  • Assessed training needs within the organization by gathering feedback from staff members.
  • Evaluated performance management systems in order to identify areas for improvement.

Education

Skills

  • Capable of grasping new concepts quickly
  • Superb problem solving skills
  • Able to find solutions to obstacles
  • Can work independently in a team environment with minimal supervision
  • Communication Skills
  • Can remain focused for long periods of time even when doing boring or repetitive tasks

Accomplishments

  • Awarded for overachieving the target in the March 2023
  • Rewarded with certificate for Star Performer at IGT solutions in June 2020

Languages

  • Hindi
  • English

Timeline

Travel Consultant

BuyBusinessClass.com
05.2024 - 06.2024

Travel Consultant Freelance

Business-class.com
01.2024 - 05.2024

Team Leader

Dyninno India
08.2021 - 12.2023

Operation Executive

IGT Solutions

HR Consultant

Reventus Technology

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Puneet Juneja