Puneet Kapoor
General Manager
New Delhi,Delhi
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager – Quality and Process improvement
Kayakalp enterprises
- Handling Multiple departments (Quality, Training, customer service)
Manger- Quality & Training
B&A
03.2021
- Plans, co-ordinates and manages 50 employees training
Assistant Manger- Quality
Allianz Partners
04.2016 - 07.2019
- Plans , coordinates and manages 30 employees for ontime completion of projects.
Sr Quality Coach
Aegis
04.2015 - 10.2015
- To Audit the calls for the Etisalat telecommunications process
Vodafone
03.2011 - 04.2015
- Doing the Process Analysis on the major pain areas in the Process and provide the end to end resolution.
Quality Coach
Delhi Call Centre
08.2009 - 05.2011
- To monitor the compliance calls taken by advisors.
Customer Care Officer
Convergys Services India
01.2005 - 09.2008
- Attend to the calls made by customers and provide resolution to their concerns
Education
B.com -
Delhi University, Modern Era Convent, Delhi
Skills
Marketing
undefinedCommunication Skills
Thorough Quality Assurance Manager capable of creating successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction.
References
- Ashutosh AQM Quality
- Sonali – DGM Allianz
Certification
Six Sigma Green belt
Reading books and Travelling
Reading books have been hobby since childhood. In the recent years i have been reading management and motivational books which helps me to enhance my skills and helps developing Business strategies.
I love travelling whenever i get free time. I have traveled most parts of India. South india is the place where i enjoy travelling most
Timeline
Manger- Quality & Training
B&A
03.2021
Assistant Manger- Quality
Allianz Partners
04.2016 - 07.2019
Sr Quality Coach
Aegis
04.2015 - 10.2015
Vodafone
03.2011 - 04.2015
Quality Coach
Delhi Call Centre
08.2009 - 05.2011
Customer Care Officer
Convergys Services India
01.2005 - 09.2008
Manager – Quality and Process improvement
Kayakalp enterprises
B.com -
Delhi University, Modern Era Convent, Delhi
Similar Profiles
Khushboo PrajapatiKhushboo Prajapati
Sr. Dietician at Kayakalp EnterprisesSr. Dietician at Kayakalp Enterprises
Lewis McCanceLewis McCance
CDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner EnterprisesCDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner Enterprises
Jason CrookJason Crook
Technical Support Representative at Spectrum Enterprises LLC, A Charter CommunicationsTechnical Support Representative at Spectrum Enterprises LLC, A Charter Communications