Puneet Kartik V
Technical Solutions Consultant
Bengaluru
Overview
16
16
years of professional experience
Work History
Technical Support Engineer
Dell, EMC INDIA S/W & SERV PVT
10.2021 - Current
- Act as a SPOC for high visibility, business critical customers of Powerscale Isilon product
- Assisting CE (field engineers) remotely during site visits for troubleshooting various installation, NDMP backup, SYNCIQ replication, filesystem, and other issues
- Investigating logs & troubleshooting Admin related issues such as Onefs webui, CELOG,
- Secure connect gateway, Antivirus, InsightIQ (monitoring tool), CoudIQ, Onefs upgrades,
- SMTP/SNMP & so on
- Basic knowledge on SMB/NFS, Onefs quotas & filesystem related issues
- Involved in customer and accounts team for end-to-end communications via Web-ex, ESRS and over Zoom to provide necessary solutions
- Mentoring the new hires & providing floor support, acting lead during the shifts.
Technical solutions consultant
Hewlett-Packard India Software operations Pvt Ltd
Bangalore
11.2015 - 10.2021
- Providing remote support for HPE PRIMERA, 3PAR, Simplivity, EVA, MSA, Tape libraries,
- StorageWorks
- Creating RAID Groups, binding LUN's, creating Meta LUN's, creating Storage Groups,
- Access Logix and registering hosts as per customer requirements
- Installing, Configuring and Maintenance of Storage Hardware replacement
- Creating LUN's and allocating storage capacity to the servers according to the requirement
- Proactive monitoring of customer environment using multiple tools
- Interacting with various teams and engineering groups for issue solving and expertise handling in the SAN environment
- Handling customer escalations and doing RCA in the absence of Mangers
- Mentoring and training new team members in the team
- Make sure they are ready to take up the work in the minimum time possible
- Quality Audits (Live & Offline) on the cases worked by Engineers & provide necessary feedbacks and Conduct Knowledge transition sessions to the team
- Co-ordinate with engineering team to fix the bugs in customer environment
- Recreate customer environment the internal labs and to test the fixes provided by engineering team
- Provide assistance for field engineer to fix the issue and handle escalations
Storage Support Engineer
Wipro Technologies
Bangalore
08.2011 - 11.2015
- Providing remote support for EMC CLARiiON, CELERRA and VNX Storage
- Backup management and disaster recovery administration using EMC Time Finder family (Snaps, Clones and VNX Snapshot), Remote replication techniques (Mirror view)
- Provide assistance to field engineers in part replacement & fault isolation for a SAN
- Environment
- Proactive monitoring of customer environment using multiple tools
- Providing remote support through analysis of diagnostic files & WebEx to customer’s PC
- Using different EMC tools like Navisphere, Unisphere, Navisphere Secure CLI, Unisphere Service Manager, VNX Control Station CLI, Remedy etc.
IT Analyst ( Tech Support Associate)
IBM India Pvt Ltd
Bangalore
10.2009 - 08.2011
- Provided worldwide Technical Support for corporate clients and OEM products on a 24/7 basis
- Facilitated Profile creation and directory maintenance of the corporate client’s employees including new joiners’ OEM requirements facilitations
Process Associate
IONIDEA Enterprise Solutions
Bangalore
06.2009 - 09.2009
- Collect details from the clients and prepare Medical Safety Data sheets
- Co-ordinate meetings with clients and Pharmaceutical companies
Service Engineer
M/S Excellent Computers
Tirupur
06.2007 - 06.2008
- Assemble new Desktops, with respect to customer requirements
- Troubleshoot hardware and software issue on laptop’s and desktops
Education
BACHELOR OF SCIENCE - Computer Science
Bharathiar University
Post Graduate Diploma - Computer Application
IGNOU
Skills
Analytical and Critical thinker
Client Management
Account Management
Infrastructure Management
Strengths & Proven performance
Rich background in Customer support
Strong interpersonal and communication skills
Been awarded Feather in my Cap (FIMC) for outstanding performance and contribution to the team
Delivered 100% Customer Satisfaction all instances
Creating KB Tech Note & Publishing
Expertise in Disaster Recovery & Planning
Good Knowledge in HPE and EMC storage
Excellent Knowledge in Windows Server OS & ESXi
Accomplishments
- ITIL V4 Foundations Certified
- Certificated in programming Languages-COBOL, C, C++, Java (From Aptech Computer
- Education) & .Net
- (STG, Bangalore.) , UNIX
- Proven Professional Certified – ISM V2 (Program: Information Storage Associate (EMCISA)
- Trained on python
Timeline
Technical Support Engineer
Dell, EMC INDIA S/W & SERV PVT
10.2021 - Current
Technical solutions consultant
Hewlett-Packard India Software operations Pvt Ltd
11.2015 - 10.2021
Storage Support Engineer
Wipro Technologies
08.2011 - 11.2015
IT Analyst ( Tech Support Associate)
IBM India Pvt Ltd
10.2009 - 08.2011
Process Associate
IONIDEA Enterprise Solutions
06.2009 - 09.2009
Service Engineer
M/S Excellent Computers
06.2007 - 06.2008
BACHELOR OF SCIENCE - Computer Science
Bharathiar University
Post Graduate Diploma - Computer Application
IGNOU