Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic
Aliya Rehmani

Aliya Rehmani

Support Engineer
Bengaluru

Summary

To be associated with a progressive organization that gives scope and an opportunity to be a part of the team that dynamically works towards the growth of the organization. Also, to upgrade the knowledge and skills in accordance with the latest trends and to enable myself and the organization to reach higher level.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
5
5
Languages

Work History

Technical Support Engineer

Amazon
09.2020 - Current
  • Serve as secondary on-call to the team by addressing the incoming tickets, system failures cuts, breached alarms and monitors and scheduled Job failures.
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions within the prescribed SLAs based on the ticket severities.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Work on AWS services for applying changes in the application config for the banner updates visible to the sellers, for enquiring the logs upon lambda failures, instance update using EC2
  • Extracted and processed data from databases using basic SQL queries to support data analysis projects.
  • Participated in database cleanup activities by identifying and resolving data inconsistencies using SQL.
  • Collaborated with team members to prepare data for reports and visualizations.
  • Maintain the health of the operating systems with regular kernel updates.
  • Regularly updating the anvil and other certificates prior to the expiry.
  • Document Root Cause Analyses (RCAs) and technical analyses to cross-functional teams and customers
  • Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
  • Reduced response times by prioritizing urgent requests and escalating issues when necessary.
  • Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods.
  • Monitored systems in operation and quickly troubleshot errors.
  • Assisted in the development of new features by providing valuable user feedback to product teams based on client interactions.
  • Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
  • Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
  • Participated in post-mortem reviews after major incidents, identifying areas for improvement and implementing changes accordingly.

Software Engineer

Amphisoft Technologies pvt ltd
11.2017 - 8 2019
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Wrote basic SQL queries to retrieve and analyze customer and sales data for reports.
  • Used SELECT, WHERE, and JOIN statements to combine multiple tables and generate insights.
  • Created simple aggregate queries (COUNT, SUM, AVG) to report sales trends.
  • Supported senior analysts in troubleshooting data discrepancies by running comparison queries.
  • Maintained existing software systems by identifying and correcting software defects.
  • Collaborated with clients to define solution requirements.
  • Installed the software applications and tested solutions for effectiveness.
  • Conducted regression testing analyzed results and submitted observations to the development team.
  • Worked with project managers, developers, quality assurance and customers to resolve technical issues.
  • Served as Subject Matter Expert and primary point-of-contact for project management staff and Client meetings.
  • Introduced methodologies and best practices to enhance product definition and application
  • Conducting trainings in colleges and retail trainings at office for the engineering students and corporate rookies.

Software Engineer Trainee

Amphisoft Technologies pvt ltd
08.2017 - 11.2017
  • Enhanced software functionality by identifying and resolving various coding issues.
  • Attended regular training sessions, continuously improving skillset in line with evolving industry standards.
  • Improved code maintainability by adhering to established coding standards and best practices.
  • Ensured high-quality code delivery through rigorous testing and debugging processes.

Education

Bachelor of Engineering - Electronics And Communication

GSSS Institute of Engineering And Technology For Women
07.2013 - 01.2017

Pre-University - undefined

Shastry PU College

SSLC - undefined

Rotary High School

Skills

Good analytical skills

Commitment to co-operative teamwork

C

Python

Java

Database Programming

Technical Support

Technical Troubleshooting

Ticket management

Critical Thinking

Software Installation

Application support

Projects

  • Sale Events Planner : As Support engineer, I contribute in streamlining the process of creating and managing events for Amazon sellers by developing a system that includes creating event details, uploading recommendations, managing eligible merchants on AWS and running supporting Cradle jobs. This will facilitate better organization and efficiency in event management for sellers on the Amazon platform.Executed SQL queries on the seller database using encrypted merchant IDs and event IDs to validate the proper ingestion of ASINs provided by sellers and ensure that the associated deals are successfully live and active. This process involved cross-referencing seller-submitted data with system records to verify the accuracy of product listings and promotional deals, ensuring seamless integration and compliance with platform standards


  • Top Brands ASIN Stamping :Majorly serve as the key person to onboard new clients to the Top Brands ASIN Stamping System by providing necessary IAM role permissions, setting up on-demand and scheduled jobs, integrating client-specific data augmenters into the existing Java code, and ensuring successful deployment and production sanity checks. Performed SQL queries in AWS S3 to compare current datasets with historical data to identify discrepancies and investigate failures in publishing client data. This involved analyzing data logs, pinpointing inconsistencies, and troubleshooting issues to ensure timely and accurate delivery of client data, thereby minimizing downtime and improving data pipeline reliability


  • Horizonte Migration : To upgrade the Horizonte system by migrating dependencies to acceptable versions, making necessary changes to Java code, redefining unit test cases, and ensuring successful build and deployment. This includes verifying the updates in pre-production and production environments, followed by comprehensive sanity checks.


  • ATP onboarding : In order to gain limited access to Amazon seller accounts for troubleshooting and resolving issues that require technical intervention. This required create and configure an Amazon Trusted Proxy (ATP) Partner account by taking ownership of specific roles, setting up permissions, and ensuring proper visibility and access within the ATP portal.

Timeline

Technical Support Engineer

Amazon
09.2020 - Current

Software Engineer

Amphisoft Technologies pvt ltd
11.2017 - 8 2019

Software Engineer Trainee

Amphisoft Technologies pvt ltd
08.2017 - 11.2017

Bachelor of Engineering - Electronics And Communication

GSSS Institute of Engineering And Technology For Women
07.2013 - 01.2017

Pre-University - undefined

Shastry PU College

SSLC - undefined

Rotary High School
Aliya RehmaniSupport Engineer