Puneet Malhotra

Customer service professional with proven experience delivering high-quality support across multiple channels, resolving client concerns with empathy and efficiency. Adept at handling escalations, maintaining customer satisfaction, and building trust through clear communication. Transitioned into chargeback resolution, gaining hands-on experience with managing disputes across major card networks (Visa, Mastercard, Amex). Skilled in analyzing transactions, preparing representments, and collaborating with fraud and finance teams to minimize financial loss while protecting customer relationships.