PUNEET PANDEY
KANPUR
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
Work History
Deputy Manager
Kanpur Logistics Park Pvt. Ltd.
Kanpur
01.2015 - Current
- Coordinated with other departments to ensure smooth functioning of activities.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Maintained records of all operational activities for future reference.
- Prepared monthly progress reports detailing achievements against set targets.
- Provided necessary technical assistance and advice to subordinates when needed.
- Worked closely with customers to understand needs and resolve diverse issues.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Customer Service Executive
Transpeed Logistics Pvt. Ltd.
Kanpur
05.2013 - 07.2024
- Maintained documents by managing files following established procedures.
- Responded promptly to emails sent by customers seeking assistance.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Prepared detailed reports of daily activities for management review.
Education
MBA - Finance
C. S. J. M. University, Kanpur
Kanpur06-2013
Bachelor of Commerce - Accounting And Finance
V. S. S. D. Inter Collage
Kanpur06-2009
Skills
- Quick decision-making abilities
- Task Delegation
- Performance Improvements
- Process and procedure development
- Operations Management
- Decision-making capabilities
- Product and service knowledge
Timeline
Deputy Manager
Kanpur Logistics Park Pvt. Ltd.
01.2015 - Current
Customer Service Executive
Transpeed Logistics Pvt. Ltd.
05.2013 - 07.2024
MBA - Finance
C. S. J. M. University, Kanpur
Bachelor of Commerce - Accounting And Finance
V. S. S. D. Inter Collage
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