Puneet Parmar

• SAFe certified product professional creating and executing multi year roadmaps and initiatives that deliver multi million dollar ROI's in the form of reduced operational costs, improved performance, and increased revenue for Southwest Airlines.
• Implemented agile project management methodologies, increasing overall team productivity and reducing project completion times.
• Assisted in the successful launch of multiple products, contributing to significant increases in company revenue and market share.
• Coordinated with engineering teams to resolve technical issues quickly, minimizing downtime and ensuring optimal system performance.
• Managed relationships with key stakeholders, fostering trust and collaboration among different departments involved in the product development process.

• In a leadership role directly engaged with the SkyTeam Alliance member airlines to deliver on industry leading products focused on improving the alliance wide connectivity and customer experience.
• Delivered on the first major upgrade to the SkyTeam Lounge Access Management System (LAMS) in over a decade. The upgraded LAMS 2.0 delivers a contactless solution enabling new ancillary revenue streams for member airlines, while laying the foundations for a future proof product with the ability to support emerging trends such as Biometrics.
• Delivered on the first phase of an Alliance wide FLIFO (Flight Information) product to significantly improve the accuracy and quality of the data between marketing and operating carriers. Expected data quality improvement in the end state is ~ 75% YOY, leading to an enhanced customer experience and an anticipated 10 point jump in the Net Promoter Score (NPS).
• Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.

• Led cross-functional teams in successful execution of large-scale IT application projects.
• Reduced project delivery times by optimizing resource allocation and improving cross-functional team collaboration.
• Requested to return to Delta to engage as a strategic business partner and trusted liaison among C-Suite decision-makers, key airline partners (China Eastern, Virgin Atlantic, Air France/KLM, and Aeromexico), and cross-functional/peak performing global teams; to aid the development and transformation of business outcomes via actionable insights and continuous improvement.
• Managed and oversaw large and complex projects using Agile and Waterfall SDLC processes to implement commercial agreements with Joint Venture (JV) and Strategic Airline Partners focused on improving customer experiences and increasing profitability.
• Notably: Instrumental in leading initiatives that improved Delta's International Net Promoter Score (NPS) with an expected return of $50M USD.
• Notably: Championed a new Passenger Services System (PSS) for Delta's equity partner – Virgin Atlantic and conceived/implemented a new ground handling system (Altea DC) at 2 strategic hubs (Paris and Amsterdam).

• Championed process improvements within the organization that led to reduced costs and increased operational efficiency across departments.
• Enhanced client satisfaction by developing and implementing customized software solutions tailored to their specific needs.
• Built a reputation as a trusted advisor among clients, providing expert guidance and recommendations on best-fit solutions for their business needs.

• Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
• Championed change management initiatives by incorporating feedback from end-users into future project plans and improvements.
• Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
• Key projects delivered:

1. Integration of the Northwest and Delta Frequent Flyer Programs: The project was implemented in 9 months, resulting in the creation of the largest Loyalty program in the world at the time. The new SkyMiles platform supported 80 million customer records at the time of implementation. I led the execution of the IT services which integrated the new Loyalty system with Digital and other (Kiosks, Reservations etc.) channels.

2. Implementation of the first paid seats product (Preferred seats): Led the first paid seats IT project in 2011. This allowed the airline to "sell" seats, contributing 100's of millions of dollars to the revenue since 2011.

3. Implementation of the SkyMiles "Revenue Based" Accrual and "Dynamic Redemption" model: The multi year project executed the first of its kind- revenue based model to earn miles, as well as a dynamic pricing model for mileage redemptions. An industry leading concept, which was subsequently adopted by most US carriers.

• Magna Summa Cum Laude
• 3.9 GPA
• Ranked 1% in Class
• Outstanding Business School Graduate