Puneet Rai
Faridabad
Summary
Results-driven Senior NOC Engineer with extensive experience in system monitoring, and incident management. Skilled in monitoring tools (Grafana, Prometheus, Nagios, etc.), AWS cloud platforms, Window & Linux OS and automation to enhance operational efficiency. Strong ability to coordinate between cross-functional teams, implement proactive monitoring strategies, and drive root cause analysis (RCA) and resolution of critical incidents. Committed to minimizing downtime, improving incident response, and streamlining NOC processes through SOP development and best practices.
Overview
9
9
years of professional experience
Work History
Lead NOC Engineer
CaaStle Technology & Services Pvt Ltd
01.2020 - Current
- Mentored team of 6 NOC members
- Involved in the migration of our entire infrastructure and application monitoring setup from Shinken to Grafana and Prometheus. This included configuring exporters, setting up Prometheus scraping jobs, and creating custom dashboards & Alerts in Grafana
- I automated several of my daily routine tasks using Python and Shell scripting. These automations have helped reduce team manual effort & time
- Debugged various sites & linux servers related issues
- Created SOP for Streamline NOC Process.
- Created Alert & Issue related metrics for reporting & documentation.
NOC-Engineer
Fareportal Pvt. Ltd.
08.2018 - 01.2020
- Hands-on experience on various monitoring tools like: Whats up gold, Extrahop, Monitis, Alertfox, Appinsight, DataDog.
- Hands on experience on various Data Centre operations
- Knowledge about infrastructure handling tools like: Vcentre, Vmturbo
- Hands-on experience in Alert Configuration in OpManger & What up gold.
- Hands on experience Slack
- Experience of working on Various Window , Linux servers & troubleshooting.
NOC Engineer
Click Software
07.2016 - 08.2018
- Proactively Monitoring production servers, networks, applications and services in a 24X7X365 environment to ensure 99.99% Cloud Services availability to all Customers
- Performing various operations on AWS EC2 management console
- Hands-on experience on various AWS services like: S3, VPC,Cloud Watch, AWS CLI, ELB, IAM etc.
- To respond to alerts/alarms according to standard operating procedures via Monitoring with tools like OpManager and Nagios
- Developed documentation on standards and troubleshooting processes to improve overall efficiency and productivity of network operations
- Track all issues in a ticketing system and provide timely resolution using ticketing tools like SFDC and Jira
- Troubleshooting of Windows/Linux environment (Event logs, IIS and other product related issues)
Education
Bachelor of Technology (B.Tech) - Electronics & Communication
BSAITM
01.2014
Senior secondary (12th) - undefined
Rawal International School
01.2009
High secondary (10th) - undefined
Rawal International School
01.2007
Skills
- Windows
- Linux
- Grafana
- Prometheus
- Automation through Shell Scripting & Python
- Hand on Experience on various Amazon web services EC2,S3, VPC, ELB, IAM, Route 53
- ELK Stack, Kibana
- MySQL
- OpManager
- Nagios
- Ticketing Systems like Jira, SFDC
- Synthetic Monitoring through Monitis & Site 24*7
- Monitoring of App & Web Server like Tomcat, IIS
- Technical problems
- Communication
- Analytical skills
- Presentation skills
- Problem resolving ability
- Git, GitHub
Additional Information
Worked for a six month internship programme on project wireless communication from Tata Teleservices limited., 6 month certification in CCNA/MCITP,Linux from CMC Infotech Pvt Ltd.
Languages
English
Hindi
Disclaimer
I certify that the particulars given above are correct and complete to the best of my knowledge and believe that nothing has been concealed by me.
Personal Information
- Father's Name: Akhilesh Rai
- Date of Birth: 06/19/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Lead NOC Engineer
CaaStle Technology & Services Pvt Ltd
01.2020 - Current
NOC-Engineer
Fareportal Pvt. Ltd.
08.2018 - 01.2020
NOC Engineer
Click Software
07.2016 - 08.2018
Senior secondary (12th) - undefined
Rawal International School
High secondary (10th) - undefined
Rawal International School
Bachelor of Technology (B.Tech) - Electronics & Communication
BSAITM
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