Puneet Rana
Kangra
Summary
Dedicated and customer-focused professional with experience in customer support, digital marketing, and process management. Proven ability to communicate effectively, resolve client issues, and deliver high-quality service. Currently working as a Process Associate, consistently ensuring client satisfaction through efficient and reliable service delivery. Strong interpersonal skills and a focused approach to understanding and meeting customer needs.
Overview
3
3
years of professional experience
Work History
Process Associate
Indivirtus Solution(P) Ltd
06.2024 - Current
Customer Service Associate
Teleperformance
06.2023 - 06.2024
Intern
Extech Digital
07.2022 - 08.2022
- Digital Marketing
Education
Master of Business Administration -
Chandigarh Group of Colleges
Landran, Punjab01.2023
Bachelor of Commerce -
DAV University
Jalandhar01.2021
10+2 -
K V CRPF Saraikhas
Jalandhar01.2017
Matric -
K V CRPF Saraikhas
Jalandhar01.2015
Skills
- Ability to listen
- Ability to communicate
- Problem-solving
- Teamwork
- Process Improvement
- Client Relationship Management
- Microsoft Office Suite (Excel, Word, Outlook)
- Adaptability & Quick Learning
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge.
Languages
- English
- Hindi
- Punjabi
Experiential Learning
Extech Digital, 07/02/22, 08/17/22, Digital Marketing, 07/01/22
Personal Information
- Hobbies: Watching Travelling Vlogs., To interact with people to develop Interpersonal skills., Listening to music.
- Date of Birth: 04/06/00
- Gender: Male
- Marital Status: Unmarried
Languages
English
First Language
Hindi
Beginner
A1
Timeline
Process Associate
Indivirtus Solution(P) Ltd
06.2024 - Current
Customer Service Associate
Teleperformance
06.2023 - 06.2024
Intern
Extech Digital
07.2022 - 08.2022
Master of Business Administration -
Chandigarh Group of Colleges
Bachelor of Commerce -
DAV University
10+2 -
K V CRPF Saraikhas
Matric -
K V CRPF Saraikhas