Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Puneet Shrivastav

Summary

Total 9.3 years of qualitative experience in Release management, Change management and Production maintenance & support AS400 IBM I-Series (RGPLE,CL,CLLE,DB2). 5+ years of change management. Experienced in issues handling resolving Clients queries on AS400 server. Experienced on Recovering Clients data and restoration of data on AS400 server. 3+ years of experience as a Project Lead. Experienced in IBM WAS upgrade and configuration management. Experienced in Forta Go Anywhere Application setup and support.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Tech lead- Service Delivery Analyst

FIS Global
07.2021 - Current
  • Environment Setup and Testing for Night Batch Processing, Memo runs, GDS, Trade Load, Trade Entry, Regulatory Reporting, etc.
  • Creating Implementation Plan for production release, providing QA Support on release day, and Sanity Testing on production box post-release.
  • Defect logging in JIRA, coordination with the development team for fixes, retesting and tracking all open items to closure.
  • UAT environment setup and support for Operations teams.
  • Led incident response and postmortem processes, improving MTTR by 30%.
  • Collaborated with development teams to ensure reliability and scalability of microservices.
  • Upgrading and migrating the Clients PTF releases and assists them with their daily issues and queries.
  • Provide L2/L3 support for AS400 systems, ensuring high availability and performance.
  • Monitor and manage batch jobs, resolve job failures, and escalate critical issues.
  • Perform user administration, security audits, and system backups using BRMS.
  • Collaborate with development teams to deploy code changes and support releases.
  • Document standard operating procedures and contribute to knowledge base.

Technical Engineer II

Rocket Software
Pune
06.2020 - 07.2021
  • Project Overview: iCluster is a Rocket Software that provides both High Availability and Disaster Recovery for Power Systems.
  • Support Clients installing, Upgrading Product.
  • Providing technical support for Product iCluster.
  • Coordinating with Development, QA to discuss the customer’s issues/queries.
  • Reproducing the customer’s issue on our systems to check and investigate the root- cause.
  • Ensuring communication between the systems is up and running.
  • Schedule and attend the call with customer to fix their issues based on the severity of case.
  • Mentoring AS400 team for smooth lining support.
  • ICluster is a Rocket Software that provides both High Availability and Disaster Recovery for Power Systems.

Sr. Engineer Systems

FIS GLOBAL
Pune
12.2015 - 06.2020
  • Project Overview: GMI helps firms simplify the process for booking interest rate swap futures business, providing back-office processing, and helping them manage relationships. GMI is providing processing with a clearinghouse that can potentially help reduce counterparty risk and provide the added transparency and stability that is needed in the OTC swaps industry.
  • Data Centre setup for IBM Power system.
  • TCP/IP Configuration.
  • Participating in AS400 upgrade & implementation.
  • Coordinating with IBM for data center activities.
  • Recovering system from native & BRMS system commands.
  • Managing replication & trouble shooting.
  • Managing AS400 backups through BRMS, IBM Native.
  • Performance report collection & Housekeeping of system.
  • Ensure the quality and timely delivery of daily activities & achieve the metrics allotted us as per business criticality for that particular task job.
  • GMI helps firms simplify the process for booking interest rate swap futures business, providing back-office processing, and helping them manage relationships. GMI is providing processing with a clearinghouse that can potentially help reduce counterparty risk and provide the added transparency and stability that is needed in the OTC swaps industry.

Education

BE -

Acropolis Technical Campus
01.2015

Higher Secondary -

Sarafa Vidhya Niketan School
M.P.
01.2011

High School -

Sarafa Vidhya Niketan School
M.P.
01.2009

Skills

  • Incident Management
  • Root Cause Analysis
  • Configuration Management
  • Performance Tuning
  • Capacity Planning
  • Monitoring
  • Logging
  • IBM iSeries Operations
  • IBM iSeries Administration
  • CL Programming
  • RPG Debugging
  • Job Scheduling
  • System Monitoring
  • Problem Management
  • ITIL Framework
  • Backup
  • Recovery
  • User Profile Management
  • Security Management
  • Change Management
  • Ticketing Tools

Certification

  • Certified in Linux Systems Training.
  • Certified in Manual Software Testing.
  • Certified in Banking Solutions operating Model.
  • Certified in SRE: concepts and Principles.

Accomplishments

● Received Laureate for Automation done in Project GDS.

● Received Kudos for the services provided during DR test.

● Multiple client appreciations and on-spot rewards.

Timeline

Tech lead- Service Delivery Analyst

FIS Global
07.2021 - Current

Technical Engineer II

Rocket Software
06.2020 - 07.2021

Sr. Engineer Systems

FIS GLOBAL
12.2015 - 06.2020

BE -

Acropolis Technical Campus

Higher Secondary -

Sarafa Vidhya Niketan School

High School -

Sarafa Vidhya Niketan School

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Puneet Shrivastav