Puneeta Mehta
Faridabad
Summary
Customer-focused professional with 10 years of experience delivering consistent client service and coordinating cross-team engagement. Builds trusted partnerships with client staff and leadership to support retention and service quality. Manages Google Ads campaigns using tailored PPC strategy and bid refinement based on keyword research, competitor analysis, and performance reviews.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Senior Google Ads Account Strategist
WNS
Gurgaon, India
09.2024 - Current
- Executed personalised PPC strategies for high-performing Google Ads campaigns, driving client engagement and satisfaction.
- Advised clients on digital advertising strategy and budget allocation, fostering trust and long-term partnerships.
- Maintained 100% client retention by advising on budget allocation choices.
- Analysed monthly performance results to assess trends and inform decision-making. to match client expectations and progress.
- Aligned client strategy through onboarding sessions and primary contact support.
Assistant Manager
Pnb MetLife Insurance Co. Ltd
Gurgaon
02.2023 - 06.2024
- Supervised employees and delegated tasks to meet productivity and quality targets.
- Fostered a positive professional working environment to enhance staff morale and satisfaction.
- Escalated customer grievances to MD legal teams or social channels to ensure timely resolution.
- Maintained customer demographic records to support underwriting assessments and enhance decision-making accuracy.
Senior Executive
Optum Global Solutions
Gurgaon
10.2014 - 01.2023
- Identified issues and analysed information to implement effective solutions and improve operational processes.
- Proposed innovative ideas to enhance processes related to quality and productivity.
- Processed provider demographic and contractual data across multiple platforms to ensure accuracy and compliance.
- Rechecked records and corrected mismatches to maintain data integrity and facilitate timely updates.
- Actively listened to customers to fully understand requests and address concerns.
Education
B.A -
Delhi University
12th -
CBSE Board
10th -
CBSE Board
Skills
- Google Ads expertise
- Digital marketing strategies
- PPC optimisation
- Campaign management
- Client relationship management
- Client engagement strategies
- Client retention strategies
- Customer focus
- Problem-solving skills
- Team collaboration
Accomplishments
- Quarter Champion (Q2 2025): Recognized as a Google-Trained Professional for outstanding campaign performance and account strategy.
- CSAT Champion (Q3): Honored at WNS for maintaining top-tier customer satisfaction scores across portfolio accounts.
- Multiple Star Performer Awards (Mar 2016, Jun 2019): Achieved 100% Quality and Production benchmarks while delivering error-free output.
- Volunteer, Women Empowerment League: Actively supported community initiatives, outreach programs, and empowerment campaigns.
Certification
- Google Ads AI-Powered Performance Ads Certification.
- Google Ads AI-Powered Performance & Search Optimization Certification.
Timeline
Senior Google Ads Account Strategist
WNS
09.2024 - Current
Assistant Manager
Pnb MetLife Insurance Co. Ltd
02.2023 - 06.2024
Senior Executive
Optum Global Solutions
10.2014 - 01.2023
B.A -
Delhi University
12th -
CBSE Board
10th -
CBSE Board