SAP , ERP and PLM
Puneeth H M
Hassan
Summary
Customer Support professional managing order-to-cash workflows from customer PO receipt through invoicing and order closure. Reviews pricing, delivery terms, and contract details in ERP systems, then coordinates with planning, procurement, finance, warehouse, and logistics to keep orders moving. Improves customer satisfaction by resolving order discrepancies, shipment issues, and billing questions while maintaining accurate order status updates.
Overview
4
4
Languages
3
3
Certifications
5
5
years of professional experience
Work History
Customer Support
Ray Q Interconnection
05.2026 - Current
- Managed the complete Order-to-Cash (O2C) process, from customer Purchase Order (PO) receipt to invoicing and order closure.
- Reviewed customer POs for accuracy and ensured compliance with pricing, delivery schedules, and contractual terms.
- Coordinated with procurement and purchasing teams to confirm material availability and production timelines, ensuring alignment with customer expectations.
- Ensured on-time order fulfilment while maintaining high accuracy in order processing and documentation.
- Coordinated with procurement and purchasing teams to confirm material availability and production timelines.
- Issued Order Acknowledgements (OA) to customers with confirmed delivery commitments.
- Monitored open orders and followed up on pending part numbers (PNs) to ensure timely execution.
- Collaborated with finance teams to verify customer payments, credit limits, and advance payment requirements before order release.
- Communicated with customers on order status, delivery schedules, shipment tracking, and issue resolution to enhance transparency and trust.
- Ensured on-time order fulfillment while maintaining high accuracy in order processing and documentation.
- Generated customer invoices against Purchase Orders and ensured accurate billing documentation.
- Resolved order-related discrepancies, shipment issues, and customer queries to enhance customer satisfaction and streamline operational processes.
Process Engineer
CYIENT LTD
12.2022 - 05.2026
- Created and managed Master Production Schedules for aircraft engines by analyzing sales orders and demand forecasts to ensure on-time, capacity-aligned engine builds.
- Executed MRP in SAP following ECR implementation to update material requirements.
- Processed job order changes, obtained cross-functional approvals, and created/updated production routings to support aircraft engine manufacturing.
- Enhanced supplier performance and resolved supply chain bottlenecks by collaborating globally with suppliers to confirm delivery schedules and address critical issues, ensuring uninterrupted production.
- Reduced lead times for Engineering Change Requests by managing RFQs and ensuring timely procurement of revised parts, supporting on-time production.
- Conducted aircraft engine risk list analysis by evaluating material shortages, lead times, capacity constraints, and ECR impacts, resulting in effective mitigation of schedule risks.
- Managed independent demand requests in SAP to fulfill urgent material requirements and prevent production line stops.
- Gained exposure to GSLV and PSLV rocket manufacturing processes.
Process Engineer
Magnasoft
12.2021 - 12.2022
- Collected documents for vendor registration to ensure compliance and streamline procurement processes.
- Collection of Quotations of materials from the parties.
- Making approval of Purchase requisition for the materials.Preparation of Purchase Orders for the materials in SAP Follow up with the parties for the materials.
- Verified materials for accurate quantities and recorded all invoices to maintain accurate financial records.
- Release of PR & PO in SAP software.
Education
Diploma - Electronics & Communicatin Engineering
Rajeev Polytechnic
Hassan01-2016
Electronics
Govt ITI
Hassan, Karnataka01-2013
Skills
SAP MM
SAP PP
Production Scheduling
Material requirements planning
Master production scheduling
Vendor management
Global procurement and sourcing
Purchase order processing
Inventory control
Lean Six Sigma
Accomplishments
- Consistently delivered high-quality customer support while resolving complex customer issues efficiently and professionally.
- Improved customer satisfaction by identifying recurring concerns and implementing effective solutions.
- Successfully handled escalated customer complaints, turning challenging interactions into positive customer experiences.
- Trained and supported team members on customer service procedures, communication standards, and problem resolution.
- Maintained accurate customer records and followed up on outstanding issues to ensure timely resolution.
- Collaborated with internal teams to resolve product and service issues and improve overall customer experience.
- Recognized for strong communication, problem-solving, multitasking, and ability to remain calm under pressure
Software
Certification
Global procurement and Sourcing : Demonstrated expertise in global sourcing strategies and procurement best practices.
Interests
Sports and Movies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Support
Ray Q Interconnection
05.2026 - Current
Process Engineer
CYIENT LTD
12.2022 - 05.2026
Process Engineer
Magnasoft
12.2021 - 12.2022
Electronics
Govt ITI
Diploma - Electronics & Communicatin Engineering
Rajeev Polytechnic