Puneet S Verma
Gurgaon
Summary
Senior IT Business Analyst with over 15 years of experience driving enterprise digital transformation in insurance, reinsurance, and banking. Specialized in ServiceNow ITSM, HRSD, and CSM, with expertise in requirements engineering, stakeholder management, and SLA-driven delivery. Certified ServiceNow CSA and CSM, skilled in aligning platform roadmaps with business strategies to deliver measurable outcomes. Strong background in process optimization and workflow automation, enabling scalable solutions that enhance efficiency and customer experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Business Analyst / Platform Product Lead
Genpact
09.2022 - Current
- Partner with business and technology leaders to define platform vision, quarterly priorities, and delivery roadmaps.
- Own and prioritize product backlogs, balancing regulatory, operational, and customer experience needs.
- Drive Agile delivery across cross-functional teams using Scrum ceremonies and iterative releases.
- Lead change management, stakeholder alignment, and business readiness for enterprise rollouts.
- Support adoption of AI-enabled capabilities such as automation, intelligent assistance, and data-driven insights.
Senior Business Analyst
Bravura Solutions
09.2019 - 06.2022
- Played a product-aligned BA role for the Sonata Wealth Management platform across Europe and APAC.
- Contributed to product roadmap planning, enhancement prioritization, and release execution.
- Worked closely with product owners, engineering, and clients to deliver incremental value.
Business Analyst
HSBC
03.2017 - 09.2019
- Supported regulatory-driven product changes for IFRS9 reporting platforms.
- Translated complex regulatory needs into scalable functional and data solutions.
Business Analyst
Aon Hewitt
01.2014 - 03.2017
- Enabled digital product enhancements through detailed analysis and value-driven recommendations.
Test Analyst
Sun Life Financial
06.2010 - 01.2014
- Built strong product quality foundations through system and functional testing.
Education
Bachelor of Technology -
SUSCET
MohaliSkills
- Product Strategy & Roadmapping
- Backlog Management & Prioritization
- Agile Delivery (Scrum, SAFe)
- Stakeholder & Executive Management
- Requirements Engineering (BRD, FRD, User Stories)
- Change Management & Business Readiness
- ServiceNow Platform (ITSM, HRSD, CSM, Administration)
- IT Service Management & ITIL Framework
- Process Automation & Workflow Optimization
- Governance, Risk & Compliance
- Business Process Improvement & Data Analysis
Certification
- ServiceNow Certified System Administrator (CSA)
- ServiceNow CIS – CSM
- ITIL v3 Certified
- LOMA Certified – Insurance and Financial Services
Accomplishments
Multiple excellence and performance awards for delivery leadership and business impact.
Platforms And Tools
ServiceNow, Jira, Confluence, Miro, Visio, SharePoint, Microsoft 365 Copilot and MS Office Suite
Timeline
Senior Business Analyst / Platform Product Lead
Genpact
09.2022 - Current
Senior Business Analyst
Bravura Solutions
09.2019 - 06.2022
Business Analyst
HSBC
03.2017 - 09.2019
Business Analyst
Aon Hewitt
01.2014 - 03.2017
Test Analyst
Sun Life Financial
06.2010 - 01.2014
Bachelor of Technology -
SUSCET