Ankur Shrivastava
Mumbai,Maharashtra
Summary
Empathetic and results-driven Product Manager with 6+ years of experience in the BFSI industry. Skilled in building digital products that simplify financial experiences for users. Strong track record of leading cross-functional teams, using data for decision-making, and delivering measurable growth. Passionate about designing user-first solutions that align with business goals and create real customer impact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Product Manager - Digital Forex Business
Thomas Cook India Ltd.
Mumbai, Maharashtra
07.2024 - Current
- Launched a mobile-first forex and card management app TC PAY, now driving 90,000+ monthly logins with an ATV of $800.
- Improved VKYC success rate from 63% to 85% by integrating DigiLocker and simplifying user flows.
- Designed and launched a Blinkit integration with a last-minute delivery model, enabling instant forex card delivery and generating 300+ monthly leads with a 35% conversion rate.
- Introduced in-app cross-sell journeys for insurance and remittance, boosting non-forex revenue by 12% QoQ.
- Streamlined website onboarding and verification, reducing user drop-offs by 18% through improved UX and automation.
- Launched personalized push and email campaigns using MoEngage increasing repeat transactions by 22%.
- Enabled fully digital onboarding at branches via OCR and document scanning, saving around ₹90 lakh annually by removing paper workflows.
Project Manager - Credit Card Business
Kotak Mahindra Bank
Mumbai, Maharashtra
06.2022 - 07.2024
- Built API-first servicing journeys, reducing issue resolution time from 3 days to 1 day and lowering branch visits by 30%.
- Strengthened payment security by integrating WIBMO encryption and enabling real-time soft block removal.
- Delivered same-day reward crediting for premium customers through optimized API workflows.
Project Manager - iMobile App (In-App Marketing)
ICICI Bank
Mumbai, Maharashtra
07.2019 - 06.2022
- Designed contextual in-app journeys using CleverTap, increasing insurance leads by 48% and loan engagement by 15%.
- Built a pre-approved offer engine, improving loan and card conversion by 20% within six months.
- Introduced iScore and Spend Analyzer tools to promote financial awareness and engagement.
Social Marketing Analyst
Biotrains
Mumbai, Maharashtra
01.2018 - 10.2018
- Collaborated with design and media teams to create engaging content and campaigns.
- Improved brand visibility through targeted SEO and digital marketing strategies.
Education
PGDB - undefined
01.2019
GPA: 8.5
B.Tech - Computer Science
01.2017
GPA: 64.5%
Skills
- Product Strategy & Roadmapping
- Digital Onboarding & KYC
- API Integration & Data Analytics
- User Research & Journey Mapping
- Agile Product Development
- Jira
- CleverTap
- Netcore
- Appsflyer
- GTM
- Postman
- MongoDB
Certification
- PMI Agile Certified Practitioner (PMI-ACP)
- Certified Scrum Master (CSM)
- Six Sigma Black Belt - Level 1
- Firebase Cloud Messaging (Android)
Languages
English
Hindi
Hobbies and Interests
- Cricket
- Chess
- Singing
- Movies
Timeline
Senior Product Manager - Digital Forex Business - Thomas Cook India Ltd.
07.2024 - Current
Project Manager - Credit Card Business - Kotak Mahindra Bank
06.2022 - 07.2024
Project Manager - iMobile App (In-App Marketing) - ICICI Bank
07.2019 - 06.2022
Social Marketing Analyst - Biotrains
01.2018 - 10.2018
ICICI Manipal Academy - PGDB,
Bundelkhand University - B.Tech, Computer Science