Summary
Overview
Work History
Skills
Certification
Awards
PROJECT TOOLS KNOWLEDGE
Timeline
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Jasmine Chadha

Delhi,

Summary

An initiative-taking and diligent collaborator with a passion to drive innovation & create impactful user experiences. Skilled in managing product roadmaps, coordinating cross-team stakeholders, and leading UI/UX and engineering teams with strong analytical and negotiation skills. Excellent reputation in resolving problems, improving customer satisfaction & driving overall operational improvements. Consistently saved costs while increasing profits.

Overview

10
10
years of professional experience
4
4
Certification

Work History

Senior Manager - Digital Product Management

American Express
06.2022 - Current
  • Drove concept-to-launch & owned the digital experience for consumer & corporate clients by driving product vision, UX design, go-to-market strategy and technical delivery
  • Built strategic relationships across the enterprise to find synergies and leverage existing capacity to streamline delivery
  • Directed modernisation of legacy application to OneData One-XP solution to deliver tracking experiences in22 markets
  • Measured impact and opportunities for product improvement by creating KPIs and metrics dashboards
  • Ensured quarterly purge of PII data basis retention period to meet compliance requirements
  • Completed development of One Data APIs ensuring smooth integration with capabilities & reduce journey drop-out rates to0%
  • Collaborated with tech, product, UX/UI, operations, marketing & sales teams to identify growth opportunities, define KPIs and use cases, and continuously improve product performance post-MVP launch

Senior Analyst - Product Development

American Express
11.2019 - 05.2022
  • Led transformation and migration of legacy vendor-owned collections platform to in-house platform supporting3rd party collections through outside agencies
  • Defined and prioritized product backlog items based on market research, user feedback, and business goals
  • Created and maintained product documentation, including user stories, acceptance criteria, and release notes
  • Facilitated Agile ceremonies, such as sprint planning, daily stand-ups, and retrospectives, to drive transparency and continuous improvement
  • Acted as a liaison between stakeholders, such as product managers, executives, and development teams, ensuring clear communication and managing expectations
  • Full accountability for monitoring and reporting on project milestones, deliverables, and status updates

Risk Analyst & Trainer

American Express
01.2017 - 10.2019
  • Analysed, identified and eliminated potential financial risks to American Express thereby saved $1.5 billion losses
  • Worked on setting up credit risk scanners and case setup duration to reduce potential losses and active FTE rate to80%
  • Acted as a subject-matter expert on products, policies, procedures, and regulations
  • Handled team of12 new joiners, conducted huddles/team meetings/calibrations to make sure team is updated with recent changes in procedures
  • Liaison with different departments (GOPM/MIS/ID Management/Ops) to ensure smooth flow of Training & OJT
  • Highlighted issues through feedback/discussions and recommended changes in workflows, procedures, service levels, based on current procedures and identifying areas of improvement

Business Analyst & Team Leader

RBS
08.2014 - 12.2016
  • Led team of14 CCPs and provided overall direction, set goals for the escalation department, and established norms and standards of practice
  • Reviewed documentation for new customer accounts, evaluates high-risk accounts and analyzed new customer processes and policies
  • Coordinated with offshore team for process update and automation
  • Ensured TATs are met, queries are addressed within defined timelines, publishing status reporting to leadership
  • Maintained Quality in processing by ensuring accurate processing of transactions with no internal errors, external error, operational loss, incidents, and nil compliance misses
  • Updated dashboards (Productivity, Trainings, Leaves and Process Updates)
  • Initiatives for Quality Improvements- Ideas & workouts

Skills

  • Product Strategy & Roadmapping
  • Cross-Functional Collaboration
  • Stakeholder Management
  • Requirements Discovery
  • Team Management
  • Agile Development
  • Data Analysis & Decision Making
  • Status Reporting
  • Presentation
  • Release Management
  • User Centric Design

Certification

  • Scrum Master (Scaled Agile Framework®)
  • Product Owner/Manager (Scaled Agile Framework®)
  • Advanced Product Management - IIM Kohzikode
  • Project Management Professional (PMP)- PMI
  • Bachelor of Commerce (Hons.)

Awards

  • Mountain Mover
  • Leadership in Action
  • People Leader
  • Team Player
  • CE Orchestrator
  • Innovator
  • Award of excellence
  • Bronze ovation for automation
  • Zero-defect -100% quality
  • Spot-ovations for highest productivity with100% quality

PROJECT TOOLS KNOWLEDGE

  • Jira
  • Rally
  • Confluence
  • One XP
  • Oracle
  • Couchbase
  • JSON
  • Griffin
  • Visio
  • MS Office
  • Figma

Timeline

Senior Manager - Digital Product Management

American Express
06.2022 - Current

Senior Analyst - Product Development

American Express
11.2019 - 05.2022

Risk Analyst & Trainer

American Express
01.2017 - 10.2019

Business Analyst & Team Leader

RBS
08.2014 - 12.2016

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Jasmine Chadha