Punit Kaur
Ghaziabad
Summary
CRISC Certified IT Operations Professional with 5+ years of hands-on experience in IT operations (Identity and Access Governance, Asset Management, and Asset Security Governance), internal audits, HAM, SAM, patch management, coordinating yearly recertification for all regulatory (SOX) applications in support of SSAE18 audit certification, error analysis and troubleshooting, bulk load normalization, dashboard creation and building reports, problem solving, preparing process performance reports, collecting and analyzing data (daily, weekly, and monthly), executing and developing KPIs, managing training sessions for new joiners and within the team, and managing accuracy and maintaining efficiency within the team.
Possess knowledge about ServiceNow, Access Central, Archer, CyberArk, Tanium, Power BI, HPC Cluster Manager, Ariba, and the transition and implementation of the ITAM process in ServiceNow, as well as building reports and dashboards in MS Excel and ServiceNow using Power BI.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader, Technology Services
METIFE GOSC
Noida
03.2019 - Current
- Performed in-depth risk assessments and audits to assess IT security control effectiveness.
- Engage with various departments to achieve compliance through SOC 1, SOC 2, and SOX audits.
- Managed yearly recertification process for regulatory SOX applications aiding SSAE18 audit certification.
- Managed provisioning and de-provisioning in line with certification process.
- Track and record all manager responses during provisioning activities to facilitate audits.
- Clean up the terminated employee from the Active Directory of MetLife.
- Govern the revocation of users' functional accounts as per audit guidelines, along with the correlation of correct users and functional accounts for certification.
- Conducted tests for user privileges for certification history, and for terminated users.
- User Entitlement Team coordinates biannually for the recertification of all regulatory (SOX) applications.
- Directed systematic administration of over 100,000+ assets through all stages, from initial upload to final disposal.
- Keeping track of all in-scope changes triggered by Technopedia and SCCM, and working alongside technicians to get the changes incorporated into the asset repository.
- Reconciled asset database with other data sources, including e-inventory data, and coordinating with the onshore team across the US for the verification and rectification of asset anomalies.
- Deploying patches on servers and workstations through Tanium, stopping and starting servers to deploy the patches through the HPC Cluster Manager.
- Creating supporting documents, reports, and SOPs (Standard Operating Procedures), which include KPIs (Key Performance Indicators), monthly dashboards, utilization, and managing purchase orders (POs) and purchase requisitions (PRs) using MS Excel, Power BI, and PowerPoint on a regular basis.
Associate
WIPRO LTD
Delhi
11.2017 - 11.2018
- Responsible for addressing customer complaints by troubleshooting routers, networks, and their communication.
- Processing requests and creating tasks on the CDAX tool for problem-solving.
- Maintaining a scorecard as per Wipro parameters to provide customer satisfaction.
- Ensuring customer satisfaction through handling inbound calls complaints
- Sound communication and written skills.
Intern- IOS Developer
Ovale Labs PVT LTD
Noida
06.2016 - 08.2016
- Responsible for developing the code for the compression of images for space utilization.
- Developed a code for checking the weather (sunny, cloudy).
- Developed codes for swiping gestures, a simple calculator, and table sorting.
- I worked on the internet speed test, focal length, and white light of the camera.
Education
Bachelor of Technology - Information Technology
Guru Gobind Singh Indraprastha University
New Delhi, India06-2017
12th - Science
Ch. Chhabil Dass Public School
Ghaziabad, India03-2013
10th - General Studies
Ch. Chhabil Dass Public School
Ghaziabad, India03-2011
Skills
- Risk assessment
- Asset management
- Patch management
- Effective communication
- Team building
- Problem solving
- KPI tracking
- Collaboration skills
- Team assessment
- Leadership
- Service level agreements
- Flexible schedule
- Deadline management
- Verbal and written communication
Certification
- CRISC Certified(Certification ID- 242601702)
- AZ-900 (Microsoft), Splunk - Zero to Power (via Udemy), C++, C, Java
- Splunk: Zero to Power (via Udemy), C++, C, Java
- C++, C, Java
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Accomplishments
- I have received the GEM Award, SPOT Awards, and RnR multiple times at the industry level
- Organized events at the school and college levels
- Received center stage and appreciation from clients, and successfully completed a value story: cost saving on an additional docking station (saved $19,000 per year)
- Gold medal in volleyball at the college level, and won awards in painting at the school and college levels
Affiliations
Developed a blog of question answering Here by creating an account answer of any question about anything is being known by an expertise available.
Technology: Java, Eclipse, DB2, Windows 7; Team size: 2; Project:
Developed a human resource management solution here by creating an account, HR and employees can communicate with each other, and issues inside the company can be handled
Technology- Java eclipse, SQL, windows 7, Team size: 4
Timeline
Team Leader, Technology Services
METIFE GOSC
03.2019 - Current
Associate
WIPRO LTD
11.2017 - 11.2018
Intern- IOS Developer
Ovale Labs PVT LTD
06.2016 - 08.2016
Bachelor of Technology - Information Technology
Guru Gobind Singh Indraprastha University
12th - Science
Ch. Chhabil Dass Public School
10th - General Studies
Ch. Chhabil Dass Public School
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