SRIKANTH TANGIRALA
Senior Engineer, Technology Services Health care
Hyderabad,TG
Summary
To give effective as well as efficient efforts towards attainment of organizational goals with exploring wide scope of knowledge and intelligence. To work in an environment that provides a challenging and rewarding career ensuring a high-level job satisfaction.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Senior Engineer, Technology Services
Bounteous
11.2024 - Current
- Worked as L1 Support for Envision health care department
- Provided L1 Service Desk Support managing hardware,software ,Application issues& Incident Management
- Managed User Access on various applications, Active Directory and Exchange to create appropriate access levels for users across the eco system
- Inbound Technical Support for leading Internet Service Provider
- Giving Technical Assistance for connection and access issues(OKTA, RedHat .. etc)
Support Management
Genpact
11.2020 - 11.2024
- Supporting Team queries & clarification
- Providing feedback on Error Analysis to the reps
- Maintaining Individual Accuracy & Teams Accuracy along with AHT (Average Handling Time)
- Maintaining reports for all team members (Tracker) on Attendance, Login & Logout, Planned or Unplanned Leaves on daily activity
- Sending MOM updates for all client meetings and calendar reports
- Helping the team members to met all deadlines which including daily, weekly & monthly job ID's
- Organizing calibration meeting with Trainer and Auditors if client provides any changes in Policy guidelines
Process Executive
Cognizant Technology Solutions
09.2013 - 06.2014
- Proceeding professional claims to check provider, patient details and service lines
- Developed standard operating procedures and document workflows for current and future process steps
- Answering all online and telephonic requests and completed interactions to meet productivity goals
- Clearing on claims error
- Editing the insurance claim form based on the clients request
- Processing the claim request and monitoring claims procedure
Administrative Assistant Intern
Talent Sprints
01.2012 - 01.2013
- Used to deal with financial accounts of multiple clients
Process Assistant
Digital Nirvana
01.2010 - 01.2013
- Used to deal with communication skills development activities, Content reviewer
Education
Master of Business - Accounts and Finance
01.2010 - 01.2012
Skills
- Microsoft Office Tools
- Problem-solving skills
- Attention to detail
- Risk assessment
- Multitasking
- Team Handling
- Adaptability
- Decision Making Skills
- Positive thinking
- Handling pressure
- Performance monitoring
- Compliance standards
- Documentation
- Customer Interface Expertise
Accomplishments
- Received Bronze award (Process Associate) for maintaining 100% Attendance including 100% accuracy and met the deadlines.
- Promoted to Senior Process Associate within 18 months and offered a new role in Support Management for a new project handling 20 employees.
Disclaimer
I hereby declare that all the information furnished above is true to the best of my belief. I hereby declare that the above particulars of facts and information stated are true, correct, and complete to the best of my belief and knowledge.
Timeline
Senior Engineer, Technology Services
Bounteous
11.2024 - Current
Support Management
Genpact
11.2020 - 11.2024
Process Executive
Cognizant Technology Solutions
09.2013 - 06.2014
Administrative Assistant Intern
Talent Sprints
01.2012 - 01.2013
Process Assistant
Digital Nirvana
01.2010 - 01.2013
Master of Business - Accounts and Finance
01.2010 - 01.2012