Reading books
Punit Kr Tripathi
Customer Assurance Executive
Gurgaon
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Assistant Manager, Customer Service Representative
Adeeba E Services Pvt Ltd
11.2014 - 04.2017
- Joined Admiral Solutions as a, in October, 2018
- Was promoted as a CCR champion in September, 2021 and was promoted as a Customer Assurance Executive in February, 2022
- This position entails managing customer complaints, ensuring fair outcome to the customers as per the FCA(Financial Conduct Authority) guidelines.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Senior Customer Support Executive
Pairsys Infotech Pvt Ltd
01.2013 - 10.2015
- Got promoted as an SME in March ,2013 and was given a responsibility of managing Customer Service and Retention(as an Assistant Manager) in May 2013
- Left Pairsys in October 2014.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
Customer Assurance Executive
Admiral Solutions
Gurgaon
10.2018 - Current
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong communication and organizational skills through working on group projects.
Education
Higher Secondary - Commerce
Rishra Vidyapith
Rishra 03.2001 - 04.2002
Skills
Excellent communications skillsundefined
Additional Information
- SCHOLASTIC , 2002 12th from WBCHSE. 2000 10th from WBBSE.
Interests
Timeline
Customer Assurance Executive
Admiral Solutions
10.2018 - Current
Assistant Manager, Customer Service Representative
Adeeba E Services Pvt Ltd
11.2014 - 04.2017
Senior Customer Support Executive
Pairsys Infotech Pvt Ltd
01.2013 - 10.2015
Higher Secondary - Commerce
Rishra Vidyapith
03.2001 - 04.2002
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