Purnima Behera

Key Responsibilities

• Managed end-to-end Bill of Materials (BOM) creation and maintenance for customer orders using Platform ERP, ensuring data accuracy and compliance with engineering standards.
• Coordinated procurement activities, including vendor quotation analysis, price negotiation, and material inspection, to ensure timely availability of materials for production.
• Owned the Purchase Order (PO) to Order Acceptance (OA) cycle, consistently maintaining the organizational Turnaround Time (TAT) target of 3 days by coordinating with Procurement, Sales, Manufacturing, and Engineering teams.
• Monitored order progress and proactively resolved bottlenecks to ensure timely order processing and execution.
• Analyzed non-moving inventory data to identify obsolete materials, collaborating with stakeholders to repurpose existing stock, reducing non-moving inventory and optimizing resource utilization.
• Performed detailed material requirement analysis to optimize inventory utilization and minimize procurement costs.
• Collaborated with Sales, Manufacturing, and Procurement teams to support seamless order fulfillment and engineering deliverables.
• Maintained ERP master data, engineered codification, and BOM updates, ensuring data integrity in engineering processes.
• Led process standardization and automation initiatives to improve operational efficiency and productivity.
• Supported value engineering initiatives that contributed to significant operational cost savings.

Key Achievements

• Reduced BOM processing time by optimizing engineering data management.
• Improved project efficiency by 15% through BOM optimization.
• Reduced ERP data retrieval time by 20% through engineering codification improvements.
• Delivered 30% operational savings through value engineering initiatives.
• Reduced engineering errors by 25% through cross-functional improvement projects.
• Successfully maintained the PO-to-OA turnaround time within the 3-day SLA, ensuring timely order execution.
• Reduced non-moving inventory by analyzing material requirements and maximizing utilization of existing stock, improving inventory efficiency and lowering procurement costs.

• Managed high-volume customer cases across banking products while consistently meeting quality and productivity KPIs.
• Resolved end-to-end customer issues related to credit cards, prepaid cards, internet banking, fraud investigations, and service requests.
• Coordinated with internal operational teams for timely issue resolution.
• Maintained service quality while adhering to SLA requirements.
• Handled customer escalations through email and phone support.
• Maintained accurate customer information and case documentation.
• Achieved 95–100% productivity while maintaining quality standards.