PURNIMA GUSAIN
Delhi
Summary
Dynamic and results-driven professional with over 6 years of experience in driving sales growth, building strong client relationships, and optimizing operations across banking and hospitality sectors. Expertise in customer acquisition, market research, and strategic outreach, with a proven track record of exceeding sales targets and fostering business growth. Strong communicator with a keen focus on delivering value and creating lasting client partnerships.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
General Manager
KUTEER MANALI
02.2022 - 10.2023
- Drove the property's sales and marketing strategies, managing both online (OTAs like MakeMyTrip, Booking.com) and offline channels, increasing visibility and bookings
- Developed key relationships with local agents, communities, and tourism organizations to boost sales.
- Boosted brand awareness through targeted social media and offline campaigns.
- Managed all aspects of hotel operations, ensuring seamless service delivery, cost control, and customer satisfaction
- Led the development of financial strategies including budgeting, revenue management, and cost reduction
- Increased occupancy by 30% through targeted sales efforts and relationship-building initiatives
- Enhanced guest satisfaction scores, driving repeat business and favorable online reviews.
Deputy Manager (Relationship Officer)
KOTAK MAHINDRA BANK LTD.
07.2021 - 02.2022
- Acquired and managed a portfolio of over 550 clients.
- Leveraged CRM tools to track customer interactions and ensure follow-ups, consistently exceeding sales targets
- Supplied proficient financial advice to clients, enhancing loyalty and engagement.
- Drove revenue through cold outreach, networking, and cross-selling financial products
- Recognized as top performer in Demat and NRI acquisition for two consecutive months
- Exceeded sales targets consistently for Life Insurance and Wealth Management products.
Deputy Manager(Service Delivery Manager)
INDUSIND BANK LTD
09.2019 - 06.2021
- Managed corporate and retail accounts, offering tailored financial solutions to new and existing clients
- Formulated and implemented sales strategies, resulting in new client acquisitions.
- Addressed service-related issues to ensure uninterrupted operations.
- Achieved top regional performance in Life Insurance and Mutual Funds sales for 11 consecutive months.
- Awarded for opening the highest number of accounts across the zonal level for six consecutive months
Assistant Manager
ICICI BANK LTD.
03.2019 - 09.2019
- Strengthened partnerships with corporate clients, small businesses, and retail customers through superior financial product offerings.
- Managed comprehensive account services to ensure client retention.
- Utilized CRM systems to streamline sales processes, improving client engagement and follow-up
- Recognized as top performer in Life Insurance and CASA for the region in Q1 of FY 2019-20
Senior Officer
ICICI BANK LTD.
08.2015 - 03.2019
- Managed complete account setup and upkeep in alignment with KYC and AML requirements.
- Managed salary processing, account management, and handled sales targets for retail products, including debit and credit cards.
- Aided in branch audits, maintaining adherence to statutory protocols.
- Honored for exceptional performance in CASA and ERV during FY 2018-19.
- Received recognition for delivering outstanding customer service.
Accountant
BABYLAND PUBLIC SCHOOL
07.2014 - 01.2015
- Delivered financial insights for school management through preparation and analysis of financial reports.
- Handled balance sheets and maintained the petty cash fund.
Customer Service Executive
IBM DAKSH PVT. LTD.
08.2013 - 06.2014
- Facilitated issue resolution for Amazon customers using online chat.
- Executed return, refund, and replacement procedures to achieve high customer satisfaction.
Education
Bachelor of Commerce - undefined
Shaheed Bhagat Singh College, Delhi University
Delhi 01.2010 - 1 2013
PGDBO - undefined
NIIT, IFBI
Post Graduate Diploma in Banking and Finance - undefined
Symbiosis Centre for Distance Learning
01.2018 - 1 2020
Skills
Lead Generation & Prospecting
Relationship Building & Client Retention
Sales Strategy & Revenue
Cold Calling & Outreach
CRM Software (Finacle, FCRM, Sales CRM)
Social Media & Online Marketing
Negotiation & Closing Skills
Customer Service Excellence
Cross-Selling & Up-Selling
Presentation & Communication Skills
Microsoft Office Suite (Excel, Word, PowerPoint)
Social Media Platforms & Digital Marketing Tools
Solution-oriented with a focus on client success and business growth
Strong team player with adaptability in fast-paced environments
Certification
SP Certification (IRDA)
Timeline
General Manager
KUTEER MANALI
02.2022 - 10.2023
Deputy Manager (Relationship Officer)
KOTAK MAHINDRA BANK LTD.
07.2021 - 02.2022
Deputy Manager(Service Delivery Manager)
INDUSIND BANK LTD
09.2019 - 06.2021
Assistant Manager
ICICI BANK LTD.
03.2019 - 09.2019
Post Graduate Diploma in Banking and Finance - undefined
Symbiosis Centre for Distance Learning
01.2018 - 1 2020
Senior Officer
ICICI BANK LTD.
08.2015 - 03.2019
Accountant
BABYLAND PUBLIC SCHOOL
07.2014 - 01.2015
Customer Service Executive
IBM DAKSH PVT. LTD.
08.2013 - 06.2014
Bachelor of Commerce - undefined
Shaheed Bhagat Singh College, Delhi University
01.2010 - 1 2013
PGDBO - undefined
NIIT, IFBI