Purti Maan
Delhi
Summary
Ambitious Executive successful at setting policies, improving performance and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization.
Overview
8
8
years of professional experience
Work History
Operations Executive
Codedaddy Web Solutions
New Delhi
11.2023 - Current
- Created reports on performance metrics such as inventory levels, production output, customer service ratings.
- Maintained database of customer orders, tracking progress from receipt through delivery.
- Assisted customers with inquiries related to product availability or changes in order status.
- Created product listings on Amazon, and other e-commerce platforms.
- Implemented SEO best practices across all digital channels including blogs and ecommerce sites.
- Received and processed incoming orders in a timely manner.
Sales Support Coordinator
ASL Shipping & Logistics Pvt. Ltd
Delhi
03.2023 - 10.2023
- Provided administrative support to the sales team by maintaining accurate customer records and updating customer databases.
- Maintained relationships with customers through regular follow-up calls and emails.
- Handled incoming inquiries from customers regarding product availability or other related issues.
- Prepared quotes for customers based on their needs and budget requirements.
- Collaborated with international sales, manufacturing and shipping departments to process necessary documentation and manage related logistics.
Sales Coordinator
Harsh Clean Dhan Pvt. Ltd.
Delhi
01.2022 - 02.2023
- Coordinated activities between sales representatives and other departments within the organization.
- Provided guidance and support to sales personnel as needed.
- Reviewed customer feedback regarding product satisfaction and addressed any issues promptly.
- Coordinated marketing projects between internal teams and external vendors.
- Coordinated daily workflow of the sales team to ensure maximum efficiency.
- Created weekly and monthly reports on key performance indicators for management review.
Payroll Executive Assistant
One Roof Consultants
Delhi
10.2020 - 12.2021
- Screened or answered email messages to support consistent and timely communication
- Helped to maintain organized filling systems for digital and analog records
- Issued employee paybacks and statements of earnings and deductions
- Processed paperwork for new employees and entered data into payroll system
- Computed wages and deductions and entered information into database.
Operation Executive
Hobbs Enterprises
Delhi
02.2019 - 03.2020
- Communicated with customers to assist with order placement and offer updates on status and shipping.
- Adjusted sales techniques based on interactions and feedback from customers and peers.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Used cold calling and networking to sell products and services.
Promoter
Hindustan Unilever
Delhi
10.2016 - 12.2018
- Listening to what customers want and helping them find the perfect product for their needs
- Constantly building product knowledge and delivering this knowledge in engaging ways
- Setting up attractive product displays and promotional booths.
Education
Bachelor of Arts -
Delhi University
New Delhi02-2024
Skills
- Management
- Employee Training
- Team Leadership and Coordination
- ERP systems knowledge
- Inventory Tracking
- Customer Service
Additional Information
Prepared customer order forms by obtaining customers' names addresses and billing information. Worked with the production, sales, and warehouse teams to expedite and trace customer's shipments. Independently handled problems such as incomplete orders to help customers get their items on time. (Handling online portals Amazon, Shopify, Shiprocket, Woocommerce)
Personal Information
- Father's Name: M. P. S. Maan
- Date of Birth: 08/31/96
- Nationality: Indian
- Marital Status: Single
Languages
Hindi, English & Punjabi
Hobbies and Interests
Dancing, listening Music and watching movies
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Punjabi
Elementary (A2)
A2
Timeline
Operations Executive
Codedaddy Web Solutions
11.2023 - Current
Sales Support Coordinator
ASL Shipping & Logistics Pvt. Ltd
03.2023 - 10.2023
Sales Coordinator
Harsh Clean Dhan Pvt. Ltd.
01.2022 - 02.2023
Payroll Executive Assistant
One Roof Consultants
10.2020 - 12.2021
Operation Executive
Hobbs Enterprises
02.2019 - 03.2020
Promoter
Hindustan Unilever
10.2016 - 12.2018
Bachelor of Arts -
Delhi University
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