Puru Raj
Noida,UP
Summary
Reliable IT support personnel with experience managing help desk operations, user training, and hardware deployments. Dedicated to proactive problem-solving and continuous improvement.
Overview
5
5
years of professional experience
2018
2018
years of post-secondary education
2
2
Languages
Work History
Senior Analyst
HCL Tech
05.2020 - Current
- Worked on Change Requests, Service Requests, and Incidents in ServiceNow Portal: I have experience handling change requests, service requests, and incidents within the ServiceNow platform.
- ServiceNow Ticket Management: I am proficient in using ServiceNow for managing tickets.
- Manual Windows Update Installation and SCCM: I have performed manual Windows update installations and used SCCM (System Center Configuration Manager) for updates.
- Windows 10 Troubleshooting: I have worked with the Windows 10 operating system and gained troubleshooting experience.
- OS-Level Configuration and Resolution: I configure and resolve OS-level issues and am currently proficient in working with Windows platforms.
- MS Office Troubleshooting: I troubleshoot and resolve issues related to MS Office versions such as 2010, 2016, and Office 365.
- Maintaining High-Quality Applications: I adhere to established company standards and development guidelines to maintain high-quality applications.
- Software Installation and Configuration: I install and configure software, including Microsoft Office applications, on both corporate and personal devices.
- Incident Creation and Routing: I create incidents and route them based on the issues and criticality.
- Managing Incident and Work Orders: I handle incident and work orders across various applications and technologies within the company and for external clients.
- Perform hardware diagnostics and repairs on laptops, including RAM upgrades, display replacements, and component troubleshooting to enhance system performance and reliability.
- Oversaw procurement, allocation, and tracking of computing accessories, maintaining up-to-date records for streamlined asset management.
- Maintained and audited IT asset inventory, ensuring timely distribution and recovery of devices and peripherals
Education
B.Tech. - Computer Science
A P J Abdul Kalam University
Agra, Uttar PradeshDiploma - Computer Science
C M J University
High School Diploma - undefined
Rajendra Swarup Public School
Agra, Uttar PradeshSkills
Application installations
Technical Support
System Administration
Windows Operating System
Troubleshooting and diagnosis
Patch management
Active Directory
MS Office 365
Troubleshooting
Windows 10
Accomplishments
- Recognized the Star Achiever Award in the Achievers League.
- Recognized as the top performer within the team by the Reporting Manager.
Timeline
Senior Analyst
HCL Tech
05.2020 - Current
Diploma - Computer Science
C M J University
High School Diploma - undefined
Rajendra Swarup Public School
B.Tech. - Computer Science
A P J Abdul Kalam University