Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Projects
Languages
Timeline
Generic

Puru Sharma

New Delhi

Summary

Results-driven professional with 4+ years of experience transforming complex business data into actionable insights and strategic recommendations. Proven track record of leveraging analytical expertise to optimize operations, enhance customer satisfaction by 95%+, and drive revenue growth through data-driven decision making. Expertise in Python, SQL, and advanced Excel analytics with strong leadership capabilities in training and cross-functional team management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Seasonal Trainer & Sr. Associate - Selling Partner Support

Amazon India
New Delhi
01.2021 - Current
  • Led comprehensive training programs and provided data-driven support to sellers, managing end-to-end stakeholder relationships while maintaining exceptional performance metrics.
  • Designed and delivered 50+ training modules for diverse audiences, achieving 95%+ participant satisfaction and improving team productivity by 25%.
  • Analyzed seller performance data using SQL and Excel to identify trends, reducing issue resolution time by 40% and improving first-contact resolution rate to 90%.
  • Managed seller portfolio generating $2M+ revenue through proactive problem-solving and data-driven recommendations.
  • Collaborated with cross-functional teams (Customer Service, Payments, Merchant Investigations) to resolve complex issues, maintaining 98% case closure rate.
  • Implemented performance tracking systems using Excel dashboards, enabling real-time monitoring of KPIs and supporting strategic decision-making.
  • Led Covid Warrior and Task Force projects, demonstrating adaptability and crisis management capabilities.

Assistant Manager

Choices Pvt Ltd
South Wales
03.2019 - 08.2020
  • Streamlined business operations through data analysis and process optimization, reducing operational costs by 20%.
  • Managed team of 15+ staff members, conducting performance evaluations and implementing training programs that increased productivity by 30%.
  • Negotiated vendor contracts achieving 15% cost savings while maintaining quality standards.
  • Developed Excel-based reporting systems for senior management, providing insights on staff performance and operational efficiency.
  • Led successful product launch initiatives through strategic planning and stakeholder coordination.

Assistant Manager (Administration Officer)

Venus International
New Delhi
01.2018 - 02.2019
  • Optimized resource allocation strategies resulting in 25% cost reduction while maintaining operational efficiency.
  • Automated payroll processing for 100+ employees using Excel macros, reducing processing time from 5 days to 2 days.
  • Generated comprehensive MIS reports on attrition, compensation, and headcount analytics, enabling data-driven HR decisions.
  • Implemented quality monitoring systems achieving 99% accuracy in product audits.
  • Managed facility operations and vendor relationships, ensuring 100% uptime of critical office equipment.

Education

Master's Degree - Business and Management

University of South Wales
United Kingdom
12.2020

BA - Programme

Delhi University
India
12.2019

Skills

  • Python programming
  • SQL database management
  • MS Excel expertise
  • Data visualization with Power BI
  • SAP HANA (in progress)
  • Statistical analysis
  • Data mining and ETL
  • Operations management
  • Training and development
  • Customer service excellence
  • Cross-functional leadership
  • Process optimization
  • Performance analytics

Certification

  • Google Analytics Certification, In Progress
  • Project Management Professional, In Progress
  • SAP HANA Certification, Ongoing

Accomplishments

  • Led cross-functional training programs improving team productivity by 25%
  • Achieved 95%+ customer satisfaction ratings across 4+ years of client management
  • Streamlined operations reducing processing time by 30% through data-driven insights

Projects

Seller Performance Analytics Dashboard, Python, SQL, Excel, Power BI, Developed comprehensive analytics dashboard to track seller performance metrics, identifying key trends and generating actionable insights that improved seller success rate by 35% and reduced support ticket volume by 20%. Training Program Optimization Analysis, Excel, Statistical Analysis, Data Visualization, Analyzed training effectiveness data for 500+ participants using statistical methods, identifying optimal training modules and delivery methods that increased knowledge retention by 40% and reduced training costs by 25%.

Languages

  • English, Fluent
  • Hindi, Native
  • German, Conversational

Timeline

Seasonal Trainer & Sr. Associate - Selling Partner Support

Amazon India
01.2021 - Current

Assistant Manager

Choices Pvt Ltd
03.2019 - 08.2020

Assistant Manager (Administration Officer)

Venus International
01.2018 - 02.2019

Master's Degree - Business and Management

University of South Wales

BA - Programme

Delhi University

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Puru Sharma