Purushottam Kumar Ray
Aurangabad
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Overview
3
3
years of professional experience
Work History
Senior manager
IRCTC MS express food service
dibrugarh
06.2024 - Current
- Managed daily operations of food service for train passengers.
- Developed and implemented training programs for service staff.
- Coordinated supply chain logistics for timely food delivery.
- Led customer service initiatives to enhance passenger satisfaction.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Created detailed reports on project progress for senior management review.
- Facilitated team meetings and workshops to align on goals and strategies.
Assistance manager
IRCTC MS express food service
howrah
04.2022 - 05.2024
- Implemented customer service protocols to enhance passenger experiences.
- Analyzed feedback to improve service delivery and customer satisfaction.
Education
10th -
Bseb Patna
05.2024
Isc -
Bseb Patna
05.2024
Bsc -
Magadh University
01.2020
Skills
- Ms Word
- Team management
- Customer service
- Service staff development
- Customer relationship management
- Problem solving
- Feedback analysis
- Quality improvement processes
- Operations management
- Analytical skills
- Excellent communication
- Organizational skills
- Supply chain management
- Vendor management
- Business development
- Excel
- Internet
- Driving
- Business performance management
- Organizational development
Languages
- Hindi
- English
Hobbies and Interests
Office work
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Driving - License
Institute of Driving and Traffic Research (IDTR), Bihar, BR2620230000237
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Senior manager
IRCTC MS express food service
06.2024 - Current
Assistance manager
IRCTC MS express food service
04.2022 - 05.2024
10th -
Bseb Patna
Isc -
Bseb Patna
Bsc -
Magadh University
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