Summary
Overview
Work History
Education
Declaration
Timeline
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Purvam Shiva

Hyderabad

Summary

Reliable customer-focused Service Associate motivated to deliver results and satisfaction in a friendly, accurate and timely fashion that contributes to company success.

Overview

4
4
years of professional experience

Work History

Claims Associate

Carelon Global Solutions
02.2020 - Current
  • Acquire good process knowledge on Claims Adjudication
  • Meeting performance accuracy, production efficiency consistently
  • Handling Onshore emails and Escalations
  • Communicate with OE (Operations Experts) for updates and clarifications
  • Handling reports consolidation
  • Assigning work allocation to the team
  • Tracking of Attendance and quality report on daily basis
  • Handling Sensitive accounts within the time limit with high accuracy
  • Mentoring my teammates in clarifications
  • Helping team to understand the new process updates
  • Auditing Sensitive accounts internally to avoid external errors
  • Handling team LL instructions and ESR approvals
  • Performing nesting audits and providing feedback
  • Took charge of preparing documents on sharing knowledge with the team from the given client calls on weekly basis and preparing the minutes of meeting
  • Moved to project-provider secure messaging for 3 months as per company requirement in 2020.

Education

B.COM [COMPUTER APPLICATION] -

Keshav memorial Institute of commerce and Science
01.2019

INTER MEDIATE -

Keshav memorial junior college
01.2016

S.S.C -

Omanand high school
01.2014

Declaration

I hereby declare that the above information given by me is true to the best of my knowledge.

Timeline

Claims Associate

Carelon Global Solutions
02.2020 - Current

B.COM [COMPUTER APPLICATION] -

Keshav memorial Institute of commerce and Science

INTER MEDIATE -

Keshav memorial junior college

S.S.C -

Omanand high school

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Purvam Shiva