Pushkraj Inamdar
Umarga Osmanabad
Summary
Results-driven Manager with several years of experience in optimizing team performance and achieving business objectives. Skilled in fostering productive relationships and enhancing customer service in fast-paced environments. Committed to maximizing productivity through collaboration and effective planning.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
HDFC Bank Ltd
06.2024 - Current
- Implemented process improvements that streamlined workflow and increased customer satisfaction.
- Trained and mentored team members on operational procedures and best practices.
- Coordinated with cross-functional teams to resolve operational issues, minimizing disruptions to service.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Oversaw daily branch operations and ensured compliance with company policies.
- Ensured compliance with banking regulations and policies.
- Mitigated regulatory risks by ensuring all areas maintain compliance with company, state and federal protocols.
- Provided guidance on best practices for handling difficult customers or situations.
- Organized daily workflow to maximize efficiency and productivity.
- Prepared monthly reports on branch performance metrics.
- Conducted periodic reviews of existing processes to identify and recommend cost-saving opportunities.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Analyzed competitors and market trends to facilitate business growth.
- Used hedging to mitigate financial risks related to interest rates on company's borrowings.
Deputy Manager
HDFC Bank Ltd
02.2021 - 05.2024
- Managed operations for retail assets, overseeing processes and team coordination.
- Managing functions of all operational activities related to Retail Assets.
- Monitored and reduced TAT as an ongoing activity to enhance operational efficiency.
- Ensuring that all departments in the branch conform to TAT requirements on a daily basis and provide solutions to teams for smooth flow of AOFs end to end.
- Oversaw daily operations for retail liability accounts, ensuring compliance and efficiency.
- KYC/AML/Banned List compliance in document verification and ensuring the errors as well as all suspects AOFs identified.
- Handling all audit /compliances issues regarding liability.
- Ensured adherence to policies and processes established by the organization.
- Maintained team productivity at or above set benchmarks for all business teams.
- Identification and Implementation of new credit processing.
- Active participation in related discussions with Business, Retail Branch, Credit, Operations, Policy, Risk Intelligence Control (RIC) Teams.
- Regular Touch with seniors for identifying the gaps in the existing process and also highlighted the vital points.
- Types of business products handled under RA-OPS--- Gold Loans, Two Wheeler (New/Used Assets Financing), Auto (New/Used Assets Financing), Consumer Durable Loans, SLI (Sustainable Livelihood Initiatives), Agriculture / Small Agri. Business (Including Property Vault).
- Process of Account opening as well as customer instructions as per TAT.
- Guiding to sales teams on day to day operations and conducting their training sessions on monthly basis with the help of seniors related to KYC/AML/Banned De- dupe.
- Identified quality improvement areas by collaborating with team members.
- Managed customer service desk operations to address inquiries and resolve issues.
- Ensuring customer satisfaction by responding to their inquiries and concerns. Also provide correct directions and resolve various issues.
- Try to deliver digital banking services to customers for improving organization digital channels.
- Cheque Truncation System(CTS) Handle all CTS clearing activities and follows guidelines, policies and processes which is laid down by organization for the same.
- Ensuring call back all reports, SV/UV are done within cut off and ensure nil pendency related to CTS.
- Ensuring call back all reports, SV/UV are done within cut off and ensure nil pendency related to CTS.
Assistant Manager
ICICI Bank Ltd
05.2016 - 01.2021
- Branch Banking Operations Management and IAD , RRM and Soax Audit Compliance.
- Managed day-to-day transactions ensuring compliance with anti-money laundering (AML) and enhance due diligence (EDD) standards.
- Account Opening Process and Customer KYC Documents Verification; check all exceptions. Follows the Rules and Regulations of KYC/AML.
- Resolved service queries related to banking issues, processing requests within established turnaround times.
- Handling END to END operation regarding Loans including CPV (Customer point Verification ) and other criteria of banks.
- Provided investment and insurance services (life, general insurance, mutual funds), engaging with key decision-makers to generate new and additional business.
- Providing financial solutions to the customer.
- Team Management and Co-ordination with team for various type of banking sales and operation.
- Developed and executed strategies to attract new clients and increase market share.
- Sourced and acquired new customers to expand the client base.
- Managed relationships with clients to ensure satisfaction and retention.
- Engaged with customers to understand their needs and enhance their banking experience.
- Preparing and Maintaining the MIS (Management Information Systems).
- Clearing:- Inward and Outward Cheque Clearing Entries and Authorized.
- Daily Reconciliation and Maintain Clearing Account Balance.
- CAT -20 (Monthly Reconciliation Report) Submitted to Corporate office.
Education
B.Sc (PCM) - PCM
Dr B.A.M.U Aurangabad
Umarga01-2013
H.S.C -
Shri Ch. Shivaji College
Umarga01-2009
S.S.C -
Bharat Vidyalay Umarga
Umarga01-2007
Skills
- Core Banking Solutions
- Finacle
- Flexcube
- FinnOne
- Laser Soft
- Loan Originating System
- KYC Utility System
- Transaction Oriented System
- Project management
- Data analysis
- MS Excel
- MS Word
- Power Point
- Negotiation
- Complex Problem-solving
- Team coordination
Certification
- PGDBO (Post Graduation Diploma In Banking Operations), IFBI Institute, Pune, 2016
- NISM Series V-A Mutual Fund Distributor Certification
- IRDA Certification in Life Insurance
Accomplishments
- Appreciated By ICICI Prudential Life Insurance CO. For Achieving monthly targets
- Appreciated By ICIC Direct (Dmat) For Achieving monthly targets in M52 product
- Appreciated By HDFC Bank Ltd for Budding STAR in Operational Efficiency
Personal Information
- Date of Birth: 05/29/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- Hindi
- Marathi
- English
Timeline
Manager
HDFC Bank Ltd
06.2024 - Current
Deputy Manager
HDFC Bank Ltd
02.2021 - 05.2024
Assistant Manager
ICICI Bank Ltd
05.2016 - 01.2021
B.Sc (PCM) - PCM
Dr B.A.M.U Aurangabad
H.S.C -
Shri Ch. Shivaji College
S.S.C -
Bharat Vidyalay Umarga