PUSHPA KONDAL
Mandi
Summary
Results-driven Retail Store Manager with 8+ years of experience in sales, team leadership, and customer service. Proven ability to achieve sales targets, manage store operations, and deliver excellent customer experience. Strong expertise in team handling, inventory control, and business growth.
Overview
8
8
years of professional experience
Work History
Store Manager
Airtel Store
07.2023 - Current
- Manage complete store operations and daily performance
- Achieve monthly and daily sales targets
- Consistently achieved sales targets
- Drove sales growth of Airtel services through targeted promotions.
- Lead, train, and motivate team members
- Enhanced store performance and customer satisfaction through effective team management.
- Handle customer queries, complaints, and escalations
- Ensure excellent customer service standards
- Maintain inventory and ensure stock availability
- Monitor KPIs and prepare reports
- Handle cash management and store audits
- Built and managed a productive team
Assistant Store Manager
Sunglass Hut (DLF Brands)
02.2018 - 07.2023
- Delivered strong sales and achieved targets consistently
- Provided excellent customer service and product guidance
- Managed inventory to maintain zero shortage, ensuring product availability
- Supervised staff and coordinated shift operations to optimize workflow
- Managed billing, payments, and reporting
- Conducted performance analysis and reporting to inform strategic decisions
- Resolved customer complaints effectively
- Collaborated with cluster manager on operational tasks
- Assisted customers at IGI Airport
- Recognized for exceptional knowledge of product features
- Honored for achieving the highest sales targets
- Awarded Ray-Ban sunglasses for exceptional work performance
Education
MBA -
Maharaja Ranjit Singh Punjab Technical University
BCA -
Himachal Pradesh University
10+2 (Non-Medical) -
Sai Vision Public School
Skills
- Retail Store Management
- Sales & Target Achievement
- Team Leadership & Training
- Customer Relationship Management
- Inventory Management
- Merchandising Strategies
- Cash Handling & Audits
- Problem Solving
Personal Information
- Date of Birth: 05/01/95
- Nationality: Indian
- Marital Status: Married
Languages
English
Advanced
C1
Timeline
Store Manager
Airtel Store
07.2023 - Current
Assistant Store Manager
Sunglass Hut (DLF Brands)
02.2018 - 07.2023
MBA -
Maharaja Ranjit Singh Punjab Technical University
BCA -
Himachal Pradesh University
10+2 (Non-Medical) -
Sai Vision Public School