Pushpalatha Dass
Chennai
Summary
Proven expertise in technical and customer support, demonstrated during my tenure at Tata Consultancy Services. Skilled in Active Directory management and troubleshooting, I excel in onboarding international employees and enhancing enterprise network infrastructure. Renowned for exceptional problem-solving abilities and robust ITIL process knowledge, I consistently deliver superior service and innovative solutions.
Overview
8
8
years of professional experience
Work History
Senior Support Engineer Analyst
Tata Consultancy Services
Chennai
03.2023 - Current
- Password reset by Okta Push
- Provide Technical support for International and Domestic Users.
- Helping in onboard internation new employee and provide access to all the necessary as instructed.
- Using Active Directory to run as a different user to enable the account, reset the password, and share that password with the supervisor.
- Knowledge on Configuring IP configuration, DNS and DHCP Send all the actions in email confirmation.
- Offboard screenshot will be upload in task and close the incident Providing license to Microsoft office such as Microsoft E3 and F3. Checking storage full issue and provide local user
- password/username
- Resolve the issue to install the T size space software. Assisting in Okta PUSH to complete the profile setup Adding username in DL name.
- Adding the user's name to the VPN group. Handling User onboarding offboarding process. Experience in Account enable, disable.
- You-bi-key reset for the new user.
Service Support Desk
ACCENTURE SOLUTION PVT LTD
Chennai
03.2020 - 03.2023
- Assisting international new employee as in onboard
- Providing the all the necessary access as instructed by respective manager after reviewing new employee details in ACTIVE Directory
- Providing the new password and password reset link as well
- Handling all the trouble shoots L1 this will be reviewed by L2
- Take full control of system and will check all the possible way to connect VPN
- Checking COMMAND PROMPT to find the issue
- Using AZURE PORTAL to reset MFA
- Checking SAP issues, such as password expired, if employee having SAP issue, will assist them SSO tool to use SAP
- Installation of ADOBE and ADOBE READER using LAPS tool
- Resolving Bit locker issue by evaluating the user details to make sure that everything is genuine
- By using AD to release the locked accounts
- Helping in registering MFA setting
- Helping in Registration of MFA
- I have good expertise on EUC tools, remote support tools, MS office and outlook
- I am aware of aware of ITIL process of Incident, Change, Problem, Service Request
- Cloud Build Good Communication skill with knowledge on Routing and P1-P4 services firewall, load balancer, etc
- Experience in experience in Enterprise Network infrastructure
- Experience on Datacentres network components & Cloud networking
- Working experience on routing protocols, VPN, LAN network understanding on Cloud computing
AP/AR Analyst
IGODS MATTHWE TRADING INDIA PVT LTD
Bangalore
05.2017 - 09.2018
- Prepared daily bank deposits while maintaining records & balancing accounts.
- Performed detailed research to resolve discrepancy in payments.
- Managed and checked account details and balances for missing payments, late payments
and other balance issues. - Performed required billing and collection reporting in a timely manner according to
deadline. - Managed and assisted with monthly closing books of monthly collection and
reconciliation - Entered and processed vendor payment using SAP
- Reconciled monthly statements and research discrepancies.
Education
M.B.A -
Kalaignar Karunanidhi Institute of Technology
01.2017
B.B.A -
Bharathidasan University
01.2015
Skills
- Password reset by Okta Push
- Technical support for International and Domestic Users
- Onboarding international new employees
- Active Directory management
- IP configuration, DNS and DHCP
- Microsoft Office license management
- User onboarding and offboarding process
- Troubleshooting L1 issues
- Azure Portal for MFA reset
- SAP issue resolution
- Adobe installation using LAPS tool
- MFA registration assistance
- EUC tools and remote support
- ITIL process knowledge
- Enterprise Network infrastructure
- Cloud networking
- Performance tuning
- Hardware diagnostics
- Customer support
- Security protocols
- Application support
Disclaimer
I hereby declare that the above mentioned details are true to best of my knowledge.
Languages
- English
- Tamil
- Malayalam
Personal Information
- Gender: Female
- Marital Status: Single
Timeline
Senior Support Engineer Analyst
Tata Consultancy Services
03.2023 - Current
Service Support Desk
ACCENTURE SOLUTION PVT LTD
03.2020 - 03.2023
AP/AR Analyst
IGODS MATTHWE TRADING INDIA PVT LTD
05.2017 - 09.2018
M.B.A -
Kalaignar Karunanidhi Institute of Technology
B.B.A -
Bharathidasan University