Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Personal Information
Timeline
Generic

Pushpalatha Dass

Chennai

Summary

Proven expertise in technical and customer support, demonstrated during my tenure at Tata Consultancy Services. Skilled in Active Directory management and troubleshooting, I excel in onboarding international employees and enhancing enterprise network infrastructure. Renowned for exceptional problem-solving abilities and robust ITIL process knowledge, I consistently deliver superior service and innovative solutions.

Overview

8
8
years of professional experience

Work History

Senior Support Engineer Analyst

Tata Consultancy Services
Chennai
03.2023 - Current
  • Password reset by Okta Push
  • Provide Technical support for International and Domestic Users.
  • Helping in onboard internation new employee and provide access to all the necessary as instructed.
  • Using Active Directory to run as a different user to enable the account, reset the password, and share that password with the supervisor.
  • Knowledge on Configuring IP configuration, DNS and DHCP Send all the actions in email confirmation.
  • Offboard screenshot will be upload in task and close the incident Providing license to Microsoft office such as Microsoft E3 and F3. Checking storage full issue and provide local user
  • password/username
  • Resolve the issue to install the T size space software. Assisting in Okta PUSH to complete the profile setup Adding username in DL name.
  • Adding the user's name to the VPN group. Handling User onboarding offboarding process. Experience in Account enable, disable.
  • You-bi-key reset for the new user.

Service Support Desk

ACCENTURE SOLUTION PVT LTD
Chennai
03.2020 - 03.2023
  • Assisting international new employee as in onboard
  • Providing the all the necessary access as instructed by respective manager after reviewing new employee details in ACTIVE Directory
  • Providing the new password and password reset link as well
  • Handling all the trouble shoots L1 this will be reviewed by L2
  • Take full control of system and will check all the possible way to connect VPN
  • Checking COMMAND PROMPT to find the issue
  • Using AZURE PORTAL to reset MFA
  • Checking SAP issues, such as password expired, if employee having SAP issue, will assist them SSO tool to use SAP
  • Installation of ADOBE and ADOBE READER using LAPS tool
  • Resolving Bit locker issue by evaluating the user details to make sure that everything is genuine
  • By using AD to release the locked accounts
  • Helping in registering MFA setting
  • Helping in Registration of MFA
  • I have good expertise on EUC tools, remote support tools, MS office and outlook
  • I am aware of aware of ITIL process of Incident, Change, Problem, Service Request
  • Cloud Build Good Communication skill with knowledge on Routing and P1-P4 services firewall, load balancer, etc
  • Experience in experience in Enterprise Network infrastructure
  • Experience on Datacentres network components & Cloud networking
  • Working experience on routing protocols, VPN, LAN network understanding on Cloud computing

AP/AR Analyst

IGODS MATTHWE TRADING INDIA PVT LTD
Bangalore
05.2017 - 09.2018
  • Prepared daily bank deposits while maintaining records & balancing accounts.
  • Performed detailed research to resolve discrepancy in payments.
  • Managed and checked account details and balances for missing payments, late payments
    and other balance issues.
  • Performed required billing and collection reporting in a timely manner according to
    deadline.
  • Managed and assisted with monthly closing books of monthly collection and
    reconciliation
  • Entered and processed vendor payment using SAP
  • Reconciled monthly statements and research discrepancies.

Education

M.B.A -

Kalaignar Karunanidhi Institute of Technology
01.2017

B.B.A -

Bharathidasan University
01.2015

Skills

  • Password reset by Okta Push
  • Technical support for International and Domestic Users
  • Onboarding international new employees
  • Active Directory management
  • IP configuration, DNS and DHCP
  • Microsoft Office license management
  • User onboarding and offboarding process
  • Troubleshooting L1 issues
  • Azure Portal for MFA reset
  • SAP issue resolution
  • Adobe installation using LAPS tool
  • MFA registration assistance
  • EUC tools and remote support
  • ITIL process knowledge
  • Enterprise Network infrastructure
  • Cloud networking
  • Performance tuning
  • Hardware diagnostics
  • Customer support
  • Security protocols
  • Application support

Disclaimer

I hereby declare that the above mentioned details are true to best of my knowledge.

Languages

  • English
  • Tamil
  • Malayalam

Personal Information

  • Gender: Female
  • Marital Status: Single

Timeline

Senior Support Engineer Analyst

Tata Consultancy Services
03.2023 - Current

Service Support Desk

ACCENTURE SOLUTION PVT LTD
03.2020 - 03.2023

AP/AR Analyst

IGODS MATTHWE TRADING INDIA PVT LTD
05.2017 - 09.2018

M.B.A -

Kalaignar Karunanidhi Institute of Technology

B.B.A -

Bharathidasan University
Pushpalatha Dass