PUSHPALATHA M R
Bengaluru
Summary
Forward-thinking Senior Manager adept at managing teams to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
38
38
years of professional experience
Work History
Chief Manager CCPC
SBI
09.2024 - 01.2025
- Worked as Chief Manager at CCPC for a brief period of 4 months, contributing to the reduction of old sundry deposit accounts dating back to before 2017.
Chief Manager
LHO Bengaluru
06.2021 - 09.2024
- Posted as PMEGP Nodal Officer enhanced SME advances and monitored to claim maximum accounts subsidy from central government .
- Honored with Best Performance Award on two occasions.
- Supported employee morale and well-being by developing positive practices centered on career development and individual job satisfaction.
Chief Manager
SBI,80 FEET INDIRANAGRA
07.2019 - 06.2021
- Optimized performance in PER loan segments - gold loans , personal loans for salaried accounts and home loan accounts.
- Branch audit rating improved to AA.
Branch Manager
SBI,WADI
07.2017 - 06.2019
- Enhanced branch audit rating to AA.
- Reduced NPA and AUCA
- Led the branch in achieving targets for business growth, customer acquisition, and retention through strategic planning.
- Conducted home loan , car loan Mela at our branch
ZCC Manager
ZOCC KALABURAGI
07.2014 - 06.2017
- Sanctioned new SME advances and maintained existing accounts standard during my term .
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager,Advances
SBI RAJAJINAGAR AND PEENYA
07.2010 - 06.2014
- Worked as Deputy Manager of Advances on promotion to scale III , reported to New MCG-PEENYA Branch, and helped to improved the advances and deposits portfolio.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
Branch Manager
SBI , MALKHED
07.2007 - 06.2010
- Managed operations for three years, boosting personal segment performance.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Enhanced branch audit rating to AA.
- Reduced NPA and AUCA
Assistant Manager
KNC, KALABURAGI
07.2004 - 06.2007
- Facilitated communication between staff and senior management, acting as a point of contact.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Cashier
SBI
09.1986 - 06.2004
- Greeted customers entering store and responded promptly to customer needs.
- Completed daily records updates to track sales and accurate payment totals.
- Handled cash and voucher payments, maintaining accurate financial records.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed payments by cash, cheque, or card to complete transactions.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Calculated and provided accurate change to customers after transactions.
Education
BACHELOR OF Science
GULBARGA UNIVERSITY
Skills
- Positive attitude
- Customer Service
- Customer assistance
- Multi-tasking
- Customer relations
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Chief Manager CCPC
SBI
09.2024 - 01.2025
Chief Manager
LHO Bengaluru
06.2021 - 09.2024
Chief Manager
SBI,80 FEET INDIRANAGRA
07.2019 - 06.2021
Branch Manager
SBI,WADI
07.2017 - 06.2019
ZCC Manager
ZOCC KALABURAGI
07.2014 - 06.2017
Manager,Advances
SBI RAJAJINAGAR AND PEENYA
07.2010 - 06.2014
Branch Manager
SBI , MALKHED
07.2007 - 06.2010
Assistant Manager
KNC, KALABURAGI
07.2004 - 06.2007
Cashier
SBI
09.1986 - 06.2004
BACHELOR OF Science
GULBARGA UNIVERSITY
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