Pushpanjali Sharma
Mumbai
Summary
To work for an organization, which would permit me to attain goals and objective, set for itself and through them my own, by giving me the opportunity to learn and grow simultaneously within the organization. With overall experience of more than 16 years with skills of reporting, monitoring, analyzing I am able to enhance my personal development which further helped me participating in company's growth as well.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Marketing Commercial Executive
Asian Paints Limited
09.2011 - Current
- Handling Administration, commercial and reporting aspects for the department
- Maintaining all Reports & Trackers, Controlled Documents of complaints process as per ISO standard, legal matters
- Data analysis of complaints for quality on daily, weekly fortnightly basis
- Execute all transactions as per company guideline's, maintain necessary details of dues advances of vendor, find alternate vendors and internal audit for accounting hygiene
- Support to CC agendas for activities carried out centrally
- Coordinate with IT, internal and external department
- Monitor the entire helpline process for data quality through call calibration activity, visit to helpline and listen to customer voice pockets for improvement in overall process
- Vendor Management - Coordination with vendors on procurement of goods and services required for marketing initiatives aligning commercial and brand hierarchy, helping in negotiation's, preparing agreements, ensuring timely and accurately PO raising, timely payments to vendors
- Coordination with internal stakeholders like corporate accounts, taxation, SSC, branches, IT , Finance
- Ensuring vendor account hygiene- open advances, Open GR's, No due, Provisions monthly
- Co ordination with marketing warehouse divisional and sales commercial teams for collateral dispatches for any events, launch etc
- Assisting Brand team in various activities like launch activation, events etc
- Monitoring of spends and highlighting deviations to brand and commercial by check actuals v/s budgets
- MIS reporting - weekly, monthly, quarterly to commercial as well as brand team.
Accounts Assistant
ARIA MEDIUZ
01.2010 - 05.2011
- Day to day Accounting, Handling Petty Cash, Follow-ups for Payment & All Admin works
- Bank Reconciliation & Handling Accounts Receivable & Payable.
Customer Service Executive & Back office
ONLINE MANAGEMENT PVT LTD
01.2008 - 01.2010
- Calling Customers for their query & giving them resolution for their problems, updating the data daily provided by the client
- Handling customer complaints and providing resolution to retain customer for vodafone.
Office Assistant cum Secretary
VILCO LABS PVT LTD
07.2007 - 12.2007
- Maintaining day-to-day Medicines distribution data and preparing report, Writing Letters to Client & to all Branches.
Education
S.S.C. -
St.Elias High School
Mumbai, MaharashtraH.S.C. - undefined
R.D.National College
Mumbai, MaharashtraBachelor of Commerce - undefined
Mumbai University
Mumbai, MaharashtraBachelor of Computer Applications - Accounting And Business Management
The Institute of Computer Accountant
Mumbai 01.2009 - 12.2010
Skills
WritingAccounts Receivable
Reporting & MIS Preparation
Customer Trend Analysis
Business Needs Assessment
Account Management
Customer Service
Contract Management
Database Management
Business Objective Analysis
Business Development and Planning
Cooking & Listening to Music
Love to cook good food which makes others happy and soulful.
Timeline
Marketing Commercial Executive
Asian Paints Limited
09.2011 - Current
Accounts Assistant
ARIA MEDIUZ
01.2010 - 05.2011
Bachelor of Computer Applications - Accounting And Business Management
The Institute of Computer Accountant
01.2009 - 12.2010
Customer Service Executive & Back office
ONLINE MANAGEMENT PVT LTD
01.2008 - 01.2010
Office Assistant cum Secretary
VILCO LABS PVT LTD
07.2007 - 12.2007
S.S.C. -
St.Elias High School
H.S.C. - undefined
R.D.National College
Bachelor of Commerce - undefined
Mumbai University