Pushpendra Singh
Mathura,UP
Summary
Adept at enhancing operational efficiencies and customer satisfaction, I streamlined billing processes at Pacific BPO and reduced errors at Optum Global. Skilled in Excel and team leadership, I excel in training and performance monitoring, achieving significant improvements in claim handling and operational workflows.
Overview
5
5
years of professional experience
Work History
Sr Associate in AR Billing ( Medical Billing)
Pacific BPO India Pvt Ltd
04.2022 - Current
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- We work on medical records send to the insurance company to process the claims through the Fax email and its portal.
- we audits the number of claims on a daily basis and check that its Denial or need to send the additional documents a required
- Sometimes need to call to the vendor to collect the informative details required by the insurance company.
Sr Associate
Optum Global Solution Pvt Ltd
07.2019 - 04.2022
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced customer satisfaction by providing timely updates and empathetic responses to claim inquiries.
- Reduced claim-processing errors through thorough investigation and effective communication with all parties involved.
- Collaborated with team members for successful resolution of complex claims, ensuring accurate payouts to policyholders.
Education
Bachelor of Science - Physics & Mathe
Dr Bhimrao Ambedkar University Agra
Agra05-2018
Skills
- Training and mentoring
- Performance monitoring
- Team Leadership
- Team Supervision
- Excel Powerpoint Emailing
Cricket and travel
I love to play & watch the cricket and like to travel all around the world
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Timeline
Sr Associate in AR Billing ( Medical Billing)
Pacific BPO India Pvt Ltd
04.2022 - Current
Sr Associate
Optum Global Solution Pvt Ltd
07.2019 - 04.2022
Bachelor of Science - Physics & Mathe
Dr Bhimrao Ambedkar University Agra
Similar Profiles
Sarthak BounthiyalSarthak Bounthiyal
Assistant Manager at Pacific BPO PVT LTDAssistant Manager at Pacific BPO PVT LTD
AKASH JAINAKASH JAIN
Account Executive - Payables and Receivables at PACIFIC BPO PVT LMTAccount Executive - Payables and Receivables at PACIFIC BPO PVT LMT
Rachit GandhiRachit Gandhi
Lead Information Technology at Everise India BPO Services Pvt. Ltd.Lead Information Technology at Everise India BPO Services Pvt. Ltd.