Cloud Services
Pushpendra Singh
Junior Associate - IT Ops Services
Greater Noida
Summary
Dynamic IT professional with experience at COFORGE, adept in IT Service Management and ServiceNow. Proven ability to enhance service delivery through ITIL practices and effective troubleshooting. Skilled in Microsoft Azure and Intune, fostering collaboration and driving continuous improvement in device management and user compliance.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Junior Associate
COFORGE
Greater Noida
03.2024 - Current
- ServiceNow Ticketing Tool (ITSM): Managed incident, problem, and change tickets using ServiceNow.
Ensured timely resolution of IT service requests while adhering to SLA guidelines.
Collaborated with cross-functional teams to escalate and resolve complex issues. - IT Service Management (ITSM): Applied ITIL practices for service delivery and support.
Monitored system performance, identified recurring issues, and implemented preventive measures.
Maintained documentation of processes and workflows for continuous improvement. - Microsoft Azure: Assisted in deploying and managing cloud-based applications and services.
Worked with Azure Active Directory for user and group management.
Supported resource monitoring, scaling, and troubleshooting in Azure environments. - Microsoft Intune & Admin Center: Configured and managed device compliance policies, application deployment, and endpoint security.
Administered user accounts, permissions, and organizational settings through Microsoft 365 Admin Center.
Ensured secure and efficient device management across the organization. - Strengthened collaborative efforts among teammates by facilitating open dialogues during group discussions.
Education
Bachelor of Computer Applications - Computer Science
PSIT
Kanpur, India 04.2001 -
Skills
Document preparation
Troubleshooting skills
Research expertise
Case management
ServiceNow Ticketing Tool (Incident, Problem, Change Management)
IT Service Management (ITSM) aligned with ITIL practices
Microsoft Azure (Active Directory, Resource Management, Monitoring)
Microsoft Intune (Device Compliance, Endpoint Security, Application Deployment)
Microsoft 365 Admin Center (User & Group Administration, Policy Management)
Interests
Reading Korean and Japanese novels
Exploring Korean and Japanese literature to deepen cultural understanding, enhance analytical thinking, and broaden creative perspectives.
Some of the Novels that i have read are:
Han Kang – The Vegetarian
Kim Young-ha – I Have the Right to Destroy Myself
Yukio Mishima – The Temple of the Golden Pavilion
Banana Yoshimoto – Kitchen
Timeline
Junior Associate
COFORGE
03.2024 - Current
Bachelor of Computer Applications - Computer Science
PSIT
04.2001 -