Bhupendra Singh Rajput
Udaipur
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organised, detail-oriented and thrives in fast-paced, intense environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Office Manager
Hotel Lakend
Udaipur
07.2023 - Current
- Company Overview: Lakend Hotels & Motels Pvt
- Ltd
- Handling Guest complaints and special requests
- Preparing monthly management reports on guest feedback, bookings, and cancellations
- Scheduling staff shifts and managing other HR-related tasks
- Supporting, training, and supervising front office staff
- Handling wedding and corporate events
- Lakend Hotels & Motels Pvt
- Ltd
Duty Manager - Front Office
The Ananta Udaipur
Udaipur
03.2022 - 06.2023
- Company Overview: A Unit of Goyal Fashions Pvt
- Ltd
- Offered friendly and efficient service to all guests, handled challenging situations with ease
- Team Management, Corporate event & wedding handling
- Coordinating financial transaction processes
- Maintaining safety and security of guests as well as teams
- Maintaining records & developing/implementing policies
- A Unit of Goyal Fashions Pvt
- Ltd
Assistant Front Office Manager
ShouryaGarh Resort & Spa
Udaipur
06.2019 - 04.2021
- Worked as a assistant front office manager for Shouryagarh resort and spa Udaipur
- Implemented new training programs for administrative personnel on office operations and latest technologies
- Acted as point of contact for vendor collaboration for contracted services
- Protected staff and customers and minimized legal issues by quickly resolving safety issues
Front Office Supervisor
Oberoi Hotels & Resorts
Jaipur
06.2017 - 04.2019
- Interpreted management directives to define and document administrative staff processes
Front Office Assistant
Oberoi Hotels & Resorts
Jaipur
06.2014 - 06.2017
- Joined and worked as a front office assistant in Oberoi Rajvilas Jaipur, Rajasthan
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments
- Maintained high levels of customer satisfaction by quickly and professionally greeting guests and offering beverages
Industrial Trainee
Taj Lake Palace
Udaipur
08.2013 - 01.2014
- Studied functional relationships between different operational areas to better understand importance and impact of different decisions and protocols
Education
Bachelor of Science - Hotel Management and Tourism Technology
Institute of Hotel Management And Catering
Udaipur04.2014
High School Diploma -
Guru Govind Singh Sr. Sec. School
Udaipur04.2011
Advance Diploma - Diploma in Computer For Accounting And Designing
Adroit MGM Institute
Udaipur07.2010
Skills
- Organization and planning
- Documentation and control
- Proficient in PMS Opera
- Proficient in IDS Next
- Proficient in Wishnet
- Proficient in Win HMS
- Proficient in other operational software
- Guest relations
- Staff scheduling
- Team management
- Record keeping
- Problem solving
- Operations management
- Strong leadership
- Employee supervision
Certification
- Certified Departmental Trainer (CDT), 01/01/19, Oberoi Hotels and Resorts
- Supervisory Development Program by Oberoi Hotels & Resorts (SDP), 04/01/18
Hobbies and Interests
- Making painting (Canvas and handmade paper with Acrylic color)
- Gardening (with my father as he is a farmer)
Disclaimer
I hereby declare that the details mentioned above in my resume are correct to the best of my knowledge and belief. I bear the responsibility of any error or mistake in the data if occur in the future.
Languages
- English, Excellent
- Hindi, Excellent
Personal Information
- Father's Name: Mr. Kishan Singh Rajput
- Date of Birth: 11/25/92
Languages
Hindi
First Language
English
Advanced
C1
Gujarati
Beginner
A1
Timeline
Front Office Manager
Hotel Lakend
07.2023 - Current
Duty Manager - Front Office
The Ananta Udaipur
03.2022 - 06.2023
Assistant Front Office Manager
ShouryaGarh Resort & Spa
06.2019 - 04.2021
Front Office Supervisor
Oberoi Hotels & Resorts
06.2017 - 04.2019
Front Office Assistant
Oberoi Hotels & Resorts
06.2014 - 06.2017
Industrial Trainee
Taj Lake Palace
08.2013 - 01.2014
Bachelor of Science - Hotel Management and Tourism Technology
Institute of Hotel Management And Catering
High School Diploma -
Guru Govind Singh Sr. Sec. School
Advance Diploma - Diploma in Computer For Accounting And Designing
Adroit MGM Institute