Pushpit Mehrotra
Lucknow
Summary
Dynamic Lead Engineer at HCLTech with a proven track record in vendor management and client communication. Expert in technical documentation and incident escalation, I have successfully mentored junior engineers while ensuring timely delivery of services. Committed to process improvement, I thrive in fast-paced environments, driving operational excellence and enhancing team performance.
Overview
7
7
years of professional experience
Work History
Lead Engineer
HCLTech
Lucknow
12.2022 - Current
- Client : Acxiom
- Responded to facility emergencies to correct issues quickly and maintain business operations.
- Created detailed documentation related to deal specifications, and operational procedures.
- Organized and scheduled service calls for optimal coverage.
- Provided technical guidance, training, and mentorship to junior engineers.
- Providing support to internal Stakeholders.
- Working on contract request raised by Stakeholders.
- Ensuring delivery of the Product/Service with in defined SLA.
- Working on Contract, Deal, Issuing Purchase Orders.
- Managing Vendors.
- Onboarding Vendors to complete the Purchase.
- Handling Escalations
- Weekly review with client for Vendor/Deal status.
Software Engineer
HCLTech
Lucknow
02.2022 - 12.2022
- Client : Hootsuite
- Providing support to Hootsuite Services.
- Working on L1, L2 request and provide the resolution.
- Ensuring delivery within defined SLA.
- Working on Outages with developers.
- Fetching Logs for error.
- Perform in-depth research to answer more complex questions.
- Handling Escalations and provide the RCA
- Weekly review with clients for project status.
Software Engineer
HCLTech
Lucknow
01.2020 - 02.2022
- Client : Walmart
- Perform in-depth research to answer more complex questions.
- Leading Handoff calls for Onshore team members.
- Handling the escalation calls.
- Working on L1 request.
- Monitoring program execution on Kibana, App Dynamics, and on Data Power Devices.
- Identification of failure is Fuse and potential issues.
- Maintain and adhere production schedules and other adhoc requests from L1.
- Working on system servers for fetching logs.
- Troubleshot failures and determine best course of action for that to resolve.
- Working on Database to work on client or L1 request.
EDP Assistant
Extramarks
Mysore
08.2019 - 01.2020
- Monitored data inputs to manage and maintain accuracy.
- Implemented EDP procedures for effective usage of resources, equipment, materials and personnel.
- Updated hardware, software, and security protections with latest standards.
- Conducted periodic audits of IT infrastructure components to identify any anomalies.
- Provided technical support to users by troubleshooting hardware, software and network related issues.
- Trained staff on new technologies and software applications.
- Created detailed documentation of all EDP processes including system installation, configuration changes and troubleshooting steps.
- Manage the database of students online and offline
- Designing of question papers with the help of CorelDraw
- Manage the results of Students
- Handling the branch IT Work\
- Manage Networking in branch for all the systems
- Working on ERP
- File Handling
Junior Assistant
Govt of Uttar Pradesh
Sitapur
12.2017 - 07.2019
- Audited company's legal documents to verify compliant policies and procedures.
- Answered incoming calls in a professional manner.
- Tracked expenses related to projects undertaken by the office, department, facility.
- Managed inventory of office supplies ensuring that all items are adequately stocked at all times.
- Used filing systems to improve document management and organization.
- Gathered and sorted data for reports and files.
- Maintained confidentiality when dealing with sensitive information pertaining to clients or employees.
- Wrote and edited professional letters, notes, and memoranda.
- Ensured compliance with all applicable laws and regulations relating to the operation of the office, department, facility.
- Filed paperwork and kept system neat and organized.
- Assisted senior staff with administrative tasks and projects.
Education
Master of Computer Applications - Computer And Information Sciences
Amity University
Lucknow06-2015
Bachelor of Computer Applications - Computer And Information Systems
Kanpur University
Sitapur 06-2011
Skills
- Technical documentation
- Vendor management
- Operational procedures
- Client communication
- Incident escalation
- Team leadership
- Junior engineer mentorship
- Process improvement
- Project management
- Service requests
- Mentoring and coaching
- Technical support
Technical Skills
- Smartsheet
- Workday
- Servicenow
- Kibana
- App dynamics
- Data power
- Salesforce
- Photoshop
- Coreldraw
- C
- Java
- PlSql
Languages
Hindi
First Language
English
Upper Intermediate
B2
Timeline
Lead Engineer
HCLTech
12.2022 - Current
Software Engineer
HCLTech
02.2022 - 12.2022
Software Engineer
HCLTech
01.2020 - 02.2022
EDP Assistant
Extramarks
08.2019 - 01.2020
Junior Assistant
Govt of Uttar Pradesh
12.2017 - 07.2019
Master of Computer Applications - Computer And Information Sciences
Amity University
Bachelor of Computer Applications - Computer And Information Systems
Kanpur University