Summary
Overview
Work History
Education
Skills
Personal Information
Training
Disclaimer
Certification
Timeline
Generic

Pushpraj Chauhan

Nagpur,MH

Summary

I seek a role that leverages my experience, education, and skills within a dynamic, growth-driven environment. I aim to further develop my professional abilities and knowledge in an organization that values diligence and entrusts me with meaningful responsibilities and challenges.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Customer Support Engineer

Wipro GE Healthcare
01.2022 - Current
  • Streamlined support processes for improved efficiency and reduced response times.
  • Provided expert remote troubleshooting for hardware, software, and network issues across various industries.
  • Tailored support strategies to meet the unique needs of individual customers while adhering to established protocols and best practices.
  • Conducted root cause analysis to identify underlying issues and prevent future occurrences of common problems.
  • Collaborated with cross-functional teams to develop and implement product improvements based on customer feedback.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained DI systems and network connections.
  • Troubleshooting, Maintenance, Installation, Service sales support (AMC,CMC) AR follow-up,
    Handling Multiple Modalities as Remote service engineer CT, MRI, PETCT, Cathlab .Support
    customer onsite. Remote support
  • Meeting ISO standards requirements follow EHS rules and AERB norms.
  • Monitor KRA- ETTR,FRFT,SYSTEM ONLINE CONNECTIVITY ,FMI,QA.
  • Target service sales such as contract renewals, selling upgrades & providing leads.

Field Service Engineer

Philips Healthcare India
05.2017 - 02.2022
  • Service repair, preventative maintenance, installations for MRI, CT, PETCT, ULTRASOUND, CATHLAB
  • Interacted with R&D Team for escalation on technical and application issues to improvisation of products
  • Maintain communication with customers
  • Manage service activities with effective execution and work towards improving on-time service delivery
  • Gather feedback from customer (customer inquiries), provide ideas and suggestions on product and service adaption and development and after-sales service
  • Earn Customer loyalty by troubleshooting to resolve customer satisfaction and service issues
  • Managing service relationships by working closely with the Service team on active contracts and prospecting for early renewals
  • Handling Channel partners for assigned region trained channel FSE and supported them managing KPI provide technical support and resolving commercial matters when required
  • Trainings in PHILIPS INDIA LTD: Ultrasound trainings (EPIQ, AFFINITI, IE33, IE22) in Chennai
  • Received trainings in Brilliance, Ingenuity, MX, Incisive, Access CT
  • Received ISP 11.x Training Project completed & Supervised in Philips: Installed Epiq7c US system in AIIMS and GMC at Bhopal region
  • As a resident engineer handled various modalities MRI (Achieva 1.5, 3.0T, Multiva 1.5T) Cathlab (FD10, FD20) Biplane, DR Issues efficiently
  • Installations of multiple CTs

Senior Customer Support Engineer

Wipro GE Healthcare
06.2012 - 05.2017
  • Troubleshooting, Maintenance, Installation, Service sales support (AMC, CMC) AR follow-up, Handling Multiple Modalities as Remote service engineer CT, MRI, PETCT, Cathlab
  • Support customer onsite
  • Remote support
  • Completing Preventive maintenance and Field Modifications
  • Responsible for the day-to-day planning, management and control of multiple system
  • Maintain coordination with customers regarding technical matters and development
  • Supported dealer for Technical Escalation in multiple products
  • Established reputation for consistently meeting deadlines and requirements for the completion of testing and reports through collaboration with clients, which resulted to customer satisfaction and repeat business
  • Target service sales such as contract renewals, selling upgrades & providing leads
  • Ensure calibrated tools are used for Field service activities
  • Meeting ISO standards requirements follow EHS rules and AERB norms
  • Monitor KRA- ETTR, FRFT, SYSTEM ONLINE CONNECTIVITY, FMI, QA
  • Handling IB in Aurangabad, Nasik, Ahmednagar, Dhule, supported Pune various time
  • Provide Safety Training for Customers
  • Training: Trained in CT scan, DR mobile, Cathlab in Wipro GE Healthcare
  • Basic training in PETCT and MRI in Wipro GE Healthcare
  • PROJECTS COMPLETED & SUPERVISED IN GE HEALTHCARE: Installed Lightspeed 16, Brivo385 Optima660
  • Supported in installation on 2 PETCT Discovery 690 and 710
  • Supported in Installation of 4 MRI 1.5T Brivo and signa system
  • Worked with R&D team handling escalation
  • Installations of PET Discovery IQ
  • Installation of Cathlab

Assistant Technical Manager

RAD MEDICAL
01.2009 - 07.2012
  • In-house and onsite Installations of CT scan systems
  • Repair of CT scan parts HV tank, Xray tube
  • Handling Team of service engineer assign them inhouse repair and onsite service jobs
  • CT part testing in warehouse
  • Provide technical support to engineer on site
  • Deinstallations of CT Parts and store in inventory
  • Inventory Management
  • Train new FSEs
  • Create and develop service strategies
  • Work unsupervised to resolve issue
  • Done CT installations in Chhattisgarh, Hyderabad, Jabalpur, Jhansi

Education

Bachelor of engineering - Biomedical engineer

SSSIST

High school certification examination -

M.P. Board

Skills

  • Project Coordination
  • Service Strategy Formulation
  • Project Milestone Tracking
  • Cross-Functional Collaboration
  • Self-Motivated Work
  • Medical Terminology
  • Customer support
  • Equipment installation
  • Technical support
  • Regulatory requirements
  • Effective communication
  • Client/Patient Assessment
  • Site Planning
  • Quality Assurance Testing
  • Remote Technical Support
  • Multimodalities Imaging
  • Expertise in CT Imaging
  • MRI Imaging
  • CATHLAB
  • PETCT
  • Project management
  • System maintenance
  • Quality assurance
  • System testing

Personal Information

  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Training

Philips Healthcare

  • Ultrasound Trainings, Chennai, EPIQ, AFFINITI, IE33, IE22
  • Received Trainings, Brilliance, Ingenuity, MX, Incisive, Access CT
  • ISP 11.x Training

WIPRO Ge Healthcare

  • PETCT
  • CT Scan
  • Cathlab
  • DR

Disclaimer

I hereby confirm that all the information provided above is correct up to my knowledge and I am fully responsible for all the details provided above.

Certification

  • Trained in CT scan ,DR mobile, Cathlab in Wipro GE Healthcare.
  • Basic training in PETCT and MRI in Wipro GE Healthcare.
  • Ultrasound trainings (EPIQ,AFFINITI,IE33,IE22) in Philips
  • Received trainings in Brilliance, Ingenuity , MX ,Incisive ,Access CT in Philips.
  • Received ISP 11.x Training.

Timeline

Senior Customer Support Engineer

Wipro GE Healthcare
01.2022 - Current

Field Service Engineer

Philips Healthcare India
05.2017 - 02.2022

Senior Customer Support Engineer

Wipro GE Healthcare
06.2012 - 05.2017

Assistant Technical Manager

RAD MEDICAL
01.2009 - 07.2012

High school certification examination -

M.P. Board

Bachelor of engineering - Biomedical engineer

SSSIST

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