Summary
Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in help desk environments assisting customers while promoting efficiency, respect and patience.
Overview
9
9
years of professional experience
Work History
Senior Customer Support Engineer
Schiller Healthcare India Pvt Ltd
08.2018 - Current
- Maintained up-to-date technical knowledge through ongoing professional development and training opportunities.
- Enhanced customer satisfaction by promptly addressing and resolving complex technical issues.
- Handling key account, Government business and 3 service dealers
- Working for instruments like portable CT scan, Cathlab, Pressure injectors, Ventilator, Monitors, Stress test, Pulmonary equipment's, Defibrillator and ECG machines.
Service Engineer
Om Sales Corporation
11.2016 - 08.2018
- Worked on coagulation, blood gas and electrolyte analyser.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Conducted detailed failure analysis reports for critical incidents, contributing towards continuous improvement initiatives within the organization.
Service Engineer
House of Ophthalmic
06.2015 - 11.2016
- Worked on CHAXU – Phacoemulsification machine.
- Performed troubleshooting and repair for complex equipment.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
Education
ME (Electronics), First Class -
01.2020
- Class: First Class
- Percentage: 68.72
BE (ENTC), First Class -
01.2014
- Class: First Class
- Percentage: 60.00
HSC, Distinction -
01.2010
- Class: Distinction
- Percentage: 68.33
SSC, Distinction -
01.2008
- Class: Distinction
- Percentage: 88.76
Skills
- Hardworking and Quick learner
- Readily accept additional responsibility
- Teamwork and Collaboration
- Technical Troubleshooting
- Service Schedule Coordination
Languages
English, Hindi and Marathi
Skills Responsibilities
Responsible for key accounts, all government and military hospitals in my area. Responsible person for 03 service dealers for Pune, Solapur and Satara district. Primary role is to work as a Sr. Customer support Engineer and attend installations, demonstration, breakdowns and Preventive Maintenance on time. Maintain good relationships and establish new contacts with doctors, biomedical Engineers and technicians of small and major hospitals. Give application support to user when required.
Working Interest
Diagnostics, Critical care, Cardiology, Radiology, Imaging equipment's.
Personal Information
- Date of Birth: 06/01/92
- Nationality: Indian
- Marital Status: Married
Training
- Completed 10 days training on Schiller equipments at Schiller Healthcare Ind Pvt Ltd, Pondicherry.
- Completed one week training on Blood Gas Analyzer and Coagulation Analyzer at Instrumentation Laboratory India Pvt Ltd, New Delhi, India.
- Completed two week training on CHAXU – Phacoemulsification machine at House of Ophthalmics, Pune.
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge.
Timeline
Senior Customer Support Engineer - Schiller Healthcare India Pvt Ltd
08.2018 - Current
Service Engineer - Om Sales Corporation
11.2016 - 08.2018
Service Engineer - House of Ophthalmic
06.2015 - 11.2016
DKTE's TEI, Ichalkaranji - ME (Electronics), First Class,
DKTE's TEI, Ichalkaranji - BE (ENTC), First Class,
Kolhapur Divisional Board - HSC, Distinction,
Kolhapur Divisional Board - SSC, Distinction,
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