Putta Divya
Hyderabad,TG
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding operations.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
3
3
years of professional experience
Work History
D2TS Associate
Amazon Development Centre Private Limited
10.2023 - Current
- Facilitated technical assistance to Alexa and Echo devices
- Managed customer relations through communication and helpful interactions.
- Worked varied hours to meet seasonal and business needs.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Monitored customers for signs of security concerns and escalated issues to management.
Technical Support Associate
TechMahindra LTD
11.2022 - 09.2023
- Troubleshoot operation system and hardware
- Troubleshooting customer issues while connecting to system
- Worked closely with clients to identify new features and functionality opportunities
- Developed a strong relationship with clients to deliver exceptional service and ensure that expectations are exceeded
- Facilitated training and assistance to 5 teams
- Worked closely with escalation team to review and identify root cause of all escalated service requests and use this information to improve continuously within service delivery times
Customer Service Representative
Synchrony Financial Inc
06.2021 - 07.2022
- Provided frontline support to customers
- Handling customer complaints and analyzing customer feedback
- Handled large number of incoming phone calls
- Built sustainable relationship and trust with customer accounts through open and interactive communication
Education
Bachelor of Technology - Electronics And Communications Engineering
ACE Engineering College
Ghatkesar, India05.2024
Skills
- Python
- SQL
- Microsoft Excel
Timeline
D2TS Associate
Amazon Development Centre Private Limited
10.2023 - Current
Technical Support Associate
TechMahindra LTD
11.2022 - 09.2023
Customer Service Representative
Synchrony Financial Inc
06.2021 - 07.2022
Bachelor of Technology - Electronics And Communications Engineering
ACE Engineering College
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