Anupama Putta

Project: Bandicoot – Global Data Service Platform (GDSP)
Provided L2/L3 application support for Java-based enterprise applications, ensuring high availability and production stability.
Monitored live production environments and resolved P1/P2 incidents within SLA, minimizing downtime and business impact.
Diagnosed complex production issues and implemented both temporary workarounds and permanent fixes.
Performed log analysis, SQL queries, and Linux-based troubleshooting to identify root causes and restore services efficiently.
Collaborated with cross-functional global teams to ensure timely incident resolution and SLA compliance.

Key Contributions & Achievements :
Automated application health checks and developed scripts to extract database details, significantly reducing manual effort and resolution time.
Authored Kaizen documents for automation initiatives, improving operational efficiency and knowledge sharing.
Designed and developed a monthly capacity and usage report, providing insights into application performance, trends, and growth metrics.

Developed and supported a web-based debt management application using HTML, CSS, and backend integration.
Analyzed production issues related to UI behavior, data rendering, and validations.
Used SQL queries to validate frontend data, troubleshoot inconsistencies, and support reporting.
Collaborated with QA, UX, and business teams to implement UI enhancements and functional improvements.
Ensured adherence to web standards, responsive design practices, and deployment guidelines.

Key Achievements
Improved end-to-end application stability.
Reduced incident recurrence through root-cause fixes.
Enhanced Enhanced customer experience by resolving UI and data synchronization defects.