Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Value Added
Timeline
CustomerServiceRepresentative
PUTTAPU SHIVA DURGA BABA

PUTTAPU SHIVA DURGA BABA

Product Specialist
Hyderabad

Summary

An analytical and dynamic individual who has a proven history of exceeding expectations through performance. I believe in learning and being curious, simplify and invent from the learning to deliver results. I believe I would be able to participate and impact considerably in the ongoing operational success of an organization.

Overview

4
4
years of professional experience
15
15
years of post-secondary education
2
2
Languages

Work History

Product Specialist

Keka Technologies Hr Payroll & Software
Hyderabad
06.2022 - Current


  • Being able to understand customers' HR/Organization requirements and design a solution using the Keka platform that meets their needs.
  • Measure product usage metrics and assist businesses in increasing product adoption.
  • Develop customer relationships with a goal to promote platform adoption and retention.
  • Identify bottlenecks in the operations and come up with improvements and process optimizations.
  • Communicate with customers effectively through mail and voice channels.
  • Handling tickets received from clients and providing resolution on priority.
  • Researched product's technical specifications and accurately communicated information.
  • Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Machine Learning Data Associate

AMAZON DEVELOPMENT CENTRE
Hyderabad
07.2018 - 06.2022


  • Capture and process the data from Alexa Devices across the globe i.e ASR (Auto Speech Recognition) error rate.
  • Responsible for providing the first line of analysis for the data captured.
  • Perform Root Cause analysis for all the errors captured by the device and provide insights on rectification.
  • Handling tickets received from customers and providing resolution on priority.
  • Test the Beta devices for functionality and provide the actionabilities of the device.
  • As a Poc for the process, should receive the convention changes in the timely manner through regular calibrations with the cross vertical teams and coordinate it accordingly to the operations team.
  • To transcribe, annote and do the final verification of utterances by using various techniques and complete the assigned queues
  • Responsibility to meet both Quality and Velocity week on week and satisfy the business needs.
  • To update myself on regularly changing conventions, so that we can make the virtual assistant “Alexa” to perform more efficiently to give great results to the customers.

Education

Master of Science - Data Analytics

International Institute of Information Technology
Bangalore
07.2022 - Current

Bachelor of Commerce - Computers And Commerce

Siva Sivani Institute Of Management
Hyderabad
06.2015 - 05.2018

Intermediate Or +2 - MPC

Sri Gayatri Junior College
Hyderabad
06.2011 - 05.2013

Schooling -

Siva Sivani High School
Hyderabad
06.2001 - 05.2011

Skills

Excellent Verbal and Written Communication Skillsundefined

Accomplishments

  • Started as a transcriber in Amazon and because of my exceeding metrics in the initial 2years. I have worked with VERIFICATION team, ANNOTATION team and at worked with a team called GSR which is the top most team in our department and where the final data will be processed by us before flowing to our Customers.
  • Given the opportunity to Mentor trainees during induction and familiarizing office practices.
  • Appreciated with few awards such as ‘Star performer’, ‘Superstar’ multiple times and also took initiative to provide some ideas for process improvement.
  • Been POC to design the slides for the Rewards and Recognition program.
  • Used Microsoft Excel to track upcoming leaves and to pull out queue reports.
  • Runner up in the caroms tournament.
  • Captain for the cricket team and won the AFL Championship.
  • Appreciated for going an extra mile and providing exceeding metrics in quality and velocity.

Hobbies

· Tutoring children (Home tuitions).

· Very interested in following cricket and movies.

· Socializing.

Value Added

· Converting my weakness into strengths.

· Excellent communication and interpersonal skills.

· Ability to learn and adapt to new things quickly.

· Ability to explain and make people understand.

· Very ambitious,self-motivated and result oriented.

Timeline

Master of Science - Data Analytics

International Institute of Information Technology
07.2022 - Current

Product Specialist

Keka Technologies Hr Payroll & Software
06.2022 - Current

Machine Learning Data Associate

AMAZON DEVELOPMENT CENTRE
07.2018 - 06.2022

Bachelor of Commerce - Computers And Commerce

Siva Sivani Institute Of Management
06.2015 - 05.2018

Intermediate Or +2 - MPC

Sri Gayatri Junior College
06.2011 - 05.2013

Schooling -

Siva Sivani High School
06.2001 - 05.2011
PUTTAPU SHIVA DURGA BABAProduct Specialist