PUTTAPU SHIVA DURGA BABA
Product Specialist
Hyderabad
Summary
An analytical and dynamic individual who has a proven history of exceeding expectations through performance. I believe in learning and being curious, simplify and invent from the learning to deliver results. I believe I would be able to participate and impact considerably in the ongoing operational success of an organization.
Overview
4
4
years of professional experience
15
15
years of post-secondary education
2
2
Languages
Work History
Product Specialist
Keka Technologies Hr Payroll & Software
Hyderabad
06.2022 - Current
- Being able to understand customers' HR/Organization requirements and design a solution using the Keka platform that meets their needs.
- Measure product usage metrics and assist businesses in increasing product adoption.
- Develop customer relationships with a goal to promote platform adoption and retention.
- Identify bottlenecks in the operations and come up with improvements and process optimizations.
- Communicate with customers effectively through mail and voice channels.
- Handling tickets received from clients and providing resolution on priority.
- Researched product's technical specifications and accurately communicated information.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Machine Learning Data Associate
AMAZON DEVELOPMENT CENTRE
Hyderabad
07.2018 - 06.2022
- Capture and process the data from Alexa Devices across the globe i.e ASR (Auto Speech Recognition) error rate.
- Responsible for providing the first line of analysis for the data captured.
- Perform Root Cause analysis for all the errors captured by the device and provide insights on rectification.
- Handling tickets received from customers and providing resolution on priority.
- Test the Beta devices for functionality and provide the actionabilities of the device.
- As a Poc for the process, should receive the convention changes in the timely manner through regular calibrations with the cross vertical teams and coordinate it accordingly to the operations team.
- To transcribe, annote and do the final verification of utterances by using various techniques and complete the assigned queues
- Responsibility to meet both Quality and Velocity week on week and satisfy the business needs.
- To update myself on regularly changing conventions, so that we can make the virtual assistant “Alexa” to perform more efficiently to give great results to the customers.
Education
Master of Science - Data Analytics
International Institute of Information Technology
Bangalore 07.2022 - Current
Bachelor of Commerce - Computers And Commerce
Siva Sivani Institute Of Management
Hyderabad 06.2015 - 05.2018
Intermediate Or +2 - MPC
Sri Gayatri Junior College
Hyderabad 06.2011 - 05.2013
Schooling -
Siva Sivani High School
Hyderabad 06.2001 - 05.2011
Skills
Excellent Verbal and Written Communication Skills
Good Knowledge of Email Etiquette
Writing Around 20-30 mails per day at Work
Well versed with Zoom, MS Teams, Chime, Calendly, FreshdeskMicrosoft PackageFamiliar with Android and Windows platformDecision-Making
Organization and Time Management
Teambuilding
Problem-Solving
Accomplishments
- Started as a transcriber in Amazon and because of my exceeding metrics in the initial 2years. I have worked with VERIFICATION team, ANNOTATION team and at worked with a team called GSR which is the top most team in our department and where the final data will be processed by us before flowing to our Customers.
- Given the opportunity to Mentor trainees during induction and familiarizing office practices.
- Appreciated with few awards such as ‘Star performer’, ‘Superstar’ multiple times and also took initiative to provide some ideas for process improvement.
- Been POC to design the slides for the Rewards and Recognition program.
- Used Microsoft Excel to track upcoming leaves and to pull out queue reports.
- Runner up in the caroms tournament.
- Captain for the cricket team and won the AFL Championship.
- Appreciated for going an extra mile and providing exceeding metrics in quality and velocity.
Hobbies
· Tutoring children (Home tuitions).
· Very interested in following cricket and movies.
· Socializing.
Value Added
· Converting my weakness into strengths.
· Excellent communication and interpersonal skills.
· Ability to learn and adapt to new things quickly.
· Ability to explain and make people understand.
· Very ambitious,self-motivated and result oriented.
Timeline
Master of Science - Data Analytics
International Institute of Information Technology
07.2022 - Current
Product Specialist
Keka Technologies Hr Payroll & Software
06.2022 - Current
Machine Learning Data Associate
AMAZON DEVELOPMENT CENTRE
07.2018 - 06.2022
Bachelor of Commerce - Computers And Commerce
Siva Sivani Institute Of Management
06.2015 - 05.2018
Intermediate Or +2 - MPC
Sri Gayatri Junior College
06.2011 - 05.2013
Schooling -
Siva Sivani High School
06.2001 - 05.2011