AI-empowered SAFe 6.0 Scrum Master and Professional Scrum Master I (PSM I) with 13+ years of IT experience, including 8+ years as Scrum Master / Agile Delivery Lead in large, distributed enterprise environments. Expert in Scrum, Kanban, SAFe and in using AI-driven analytics and Agile metrics to enhance predictability, optimize flow, and support data-driven decision making. Proven track record in PI Planning, Agile coaching, stakeholder management, and continuous improvement across multiple Agile Release Trains and cross-functional teams.
Overview
15
15
years of professional experience
7
7
Certifications
Work History
Project Manager / SAFe Scrum Master
Majesco Software and Solutions Pvt. Ltd.
09.2023 - 10.2025
Directed and mentored 3 Scrum teams within a SAFe environment delivering enterprise insurance solutions using Scrum and SAFe, improving delivery predictability and stakeholder satisfaction.
Spearheaded PI Planning sessions to identify risks, Scrum of Scrums, ART Sync, Inspect & Adapt, aligning teams to PI Objectives and managing cross-team dependencies.
Partnered with Product Owners on product backlog refinement and prioritization, using AI-based suggestions for grooming, risk flags, and impact analysis to keep a sprint-ready backlog.
Drove continuous improvement with data-driven retrospectives, combining Agile metrics and AI-generated insights to identify systemic issues and implement actionable improvements.
Created and maintained executive-ready Agile dashboards (Jira, Confluence) and AI-generated summaries for sprint, PI, and release reporting to increase transparency.
Managed program-level risks, dependencies, and impediments, using predictive analytics to anticipate schedule slippage and team capacity constraints.
Fostered psychological safety and servant leadership, coaching teams to use AI tools responsibly as decision-support, not decision-makers.
Scrum Master, Associate Consultant
HCL Technologies Pvt. Ltd.
11.2022 - 03.2023
Served as Scrum Master for cross-functional Agile teams, improving sprint predictability and reducing cycle time through better planning and WIP limits.
Reinforced Scrum principles, values, and ceremonies to enhance collaboration and accountability.
Built and maintained Jira and Confluence dashboards with automated insights into velocity trends, blocker frequency, and defect leakage for stakeholders.
Coached Product Owners and teams on user story slicing, acceptance criteria, and estimation techniques to maintain a high-quality, prioritized backlog.
Scrum Master Consultant
Atos IT Services Pvt. Ltd.
01.2014 - 08.2021
Facilitated end-to-end Agile delivery for multiple concurrent teams in large enterprise programs, aligning releases with business outcomes and roadmaps.
Supported team adoption of Agile principles through targeted coaching and retrospectives.
Proactively identified delivery risks, cross-team dependencies, and impediments, implementing mitigation plans and using data from tooling to support objective decisions.
Senior Systems Engineer
CGI Information Systems
11.2010 - 06.2013
Managed server administration and infrastructure operations (AIX, RHEL) for enterprise clients, ensuring stability, availability, and performance.
Led OS installations, migrations, and reconfigurations across environments with minimal downtime.
Performed kernel configuration, performance tuning, and security patching, working with cross-functional teams to mitigate production risks.
Certified SAFe 6 Scrum Master (SSM) – Scaled Agile, Inc.
Timeline
Project Manager / SAFe Scrum Master
Majesco Software and Solutions Pvt. Ltd.
09.2023 - 10.2025
Scrum Master, Associate Consultant
HCL Technologies Pvt. Ltd.
11.2022 - 03.2023
Scrum Master Consultant
Atos IT Services Pvt. Ltd.
01.2014 - 08.2021
Senior Systems Engineer
CGI Information Systems
11.2010 - 06.2013
MBA - Information Technology
Mewar University
Soft Skills
Collaborative Teamwork
Interpersonal Skills
Leadership Competence
Effective Decision-Making
Analytical Problem-Solving
Conflict Resolution Expertise
Strategic Negotiation Skills
KEY ACHIEVEMENTS
Achieved ~ 30% improvement in delivery speed and 25% reduction in defects through Agile optimization.
Scaled Agile practices across 3+ distributed teams, supported by AI-enabled learning material and dashboards to accelerate adoption.
Drove adoption of Agile metrics and dashboards, improving visibility and executive reporting.
Implemented Agile best practices and facilitated continuous improvement initiatives, achieving a measurable increase in team velocity over a defined period.