PYNDA V V D M SURYANARAYANAMURTHY
Pithapuram
Summary
IT Professional with nearly 2.5 years of experience in Identity and Access Management Operations while ensuring all activities are performed in accordance with the Standard Operating Procedures, Policies and business requirements.
Overview
2
2
years of professional experience
Work History
Technical Lead
COGNIZANT TECHNOLOGY SOLUTIONS
HYDERABAD
02.2022 - Current
- Project - Kaiser Permanente
- Domain - Health Care
- March 2022-Feb 2024
- Responsible for fulfilling day to day tasks involving the provisioning, de-provisioning, and management of all access related items within the scope of our team and processing requests for new and existing IT access, processing accounts and disabling access for terminated users
- Mainframe RACF Security Administration that includes creating, modifying and deleting users, groups, datasets and resource profiles
- Adding / Removing access to datasets and resource profiles
- Responsible for mainframe systems and batch monitoring using scheduling tools control
- Responsible for user management/production support activities such as user creation, password resets.
Education
BTECH - Computer Science and Engineering
Aditya College of Engineering
04-2019
Skills
- Operating System: Windows, Linux
- IDAM Tools: Mainframe
- Database: SQL
- Microsoft Office package: Excel
- Ticketing Tool: ServiceNow
Additional Responsibilities
- Functional Mailbox Management and responding to User’s queries.
- Analyze the scope of projects and execute the necessary steps to satisfy the business requirements.
- Escalations & Expedites management- Ensure the escalations & expedites raised by clients are handled appropriately in a timely manner.
- Assess all requests to identify any risk and/or policy violations and approve or reject accordingly
- Provide Incident Response support for security issues related to Identity and Access.
- Review and action any termination sent from HR/Manager by disabling and removing all access associated to a terminated individual
- Providing service management technologies such as Incident Management support with ServiceNow
- Providing timely updates to tickets and responses to end users and/or requestors.
- Experience in troubleshooting and solving issues related to identities, access.
CARRER GROWTH
● Feb 2022-March 2023 as Programmer Analyst Trainee
● March 2023-March 2024 as Senior Systems Engineer
● April 2024- Present as Technical Lead
Accomplishments
- Received Appreciation from Team for providing Shift Responses for the Incidents and Issues without any SLA breeches.
- Received Many Team Appreciation for achieving 100% Monthly SLA.
- Handled customers effectively by identifying needs, quickly gaining trust approaching complex situations & and resolving problems to maximize efficiency.
CERTIFICATIONS
● Cognizant Certified ITIL.
● Cognizant Certified Cloud Computing basics.
DECLARATION
- I, hereby declare that all the information provided is true to the best of my knowledge and belief.
Timeline
Technical Lead
COGNIZANT TECHNOLOGY SOLUTIONS
02.2022 - Current
BTECH - Computer Science and Engineering
Aditya College of Engineering
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