Pyush Saraf
Cuttack
Summary
Ambitious professional with a track record in sales and customer support roles. Drives results through effective communication and relationship management, consistently enhancing customer experiences. Eager to contribute to organisational goals while developing skills in a dynamic environment. Bringing strong interpersonal and communication skills, with knack for problem-solving and adaptability. Proven ability to work collaboratively in team environments while maintaining high level of organisation and attention to detail. Eager to contribute enthusiasm and commitment to achieving organisational goals.
Overview
3
3
years of professional experience
Work History
Student Relationship Officer
NxtWave
Hyd, India
2025.08 - 2026.03
- Achieved significant outreach by managing field sales and student engagement activities for Niat across educational institutions.
- Generated impactful connections with directors and institute owners, resulting in successful organisation of student awareness sessions and demonstrations.
- Delivered career guidance sessions to over 150 students at a time, completing more than 120 sessions and enhancing student awareness for NIAT.
- Facilitated lead generation during sessions, effectively guiding students through the registration and admission processes for the entrance exam.
- Fostered strong relationships with educational institutions, leading to increased student participation and outreach.
- Executed comprehensive below-the-line marketing strategies at malls and exam centres, successfully raising awareness and generating student leads.
Key account Manager
Tru herb
Remote, India
2025.01 - 2025.07
- Managing B2B sales operations for clients across the US and Canadian markets in the nutraceutical industry.
- Generating business opportunities through cold calling, email outreach, and consistent lead follow-ups.
- Promoting and selling nutraceutical products, including herbs, probiotics, vitamins, and natural health ingredients.
- Leading a team, providing guidance and assisting team members in sales activities, client communication, and lead conversion strategies.
- Building strong relationships with international clients by understanding their product requirements, specifications, and sourcing needs.
- Converting prospects into customers and generating sales by securing purchase orders (POs) from business clients.
- Maintaining regular client communication, negotiations, and follow-ups to strengthen the sales pipeline and support revenue growth.
Sales Executive
Jeeva Organics
BBSR, India
2024.02 - 2024.12
- Worked in a B2B Sales role, handling clients from European and Australian markets. Generated business opportunities through cold calling, email outreach, and lead follow-ups.
- Promoted and sold nutraceutical products, including herbs, probiotics, vitamins, and natural health ingredients.
- Built relationships with international clients and understood their product requirements and specifications.
- Successfully converted leads into sales and secured purchase orders (POs) from business clients.
- Maintained consistent client communication, negotiations, and follow-ups to drive revenue and strengthen the sales pipeline.
Customer Service Associate
Tech Mahindra
BBSR, India
2023.01 - 2024.02
- Worked as a Customer Service Associate at Tech Mahindra, supporting Amazon customers in the TCD (Technical Customer Support) department through both call and chat processes.
- Assisted customers in resolving technical issues related to Amazon services and devices through effective troubleshooting and step-by-step guidance.
- Handled queries related to account access, device connectivity, order issues, and technical errors while ensuring a smooth customer experience.
- Delivered timely and accurate resolutions while maintaining company SLA, quality, and customer satisfaction metrics.
- Demonstrated strong communication, problem-solving, and technical support skills while assisting customers.
Education
B. Com - Commerce
Raghunath Jew Degree College
Odisha2025-01
+2 - Commerce
Raghunath Jew College
Odisha2022-01
ICSE - Matriculation
Cambridge School
Odisha2020-01
Skills
- Customer relationship management
- Lead generation
- B2B sales
- Client communication
- Market research
- Sales forecasting
- Data analysis
- Team leadership
- Product promotion
Accomplishments
- Recognized for exceptional sales performance at Jeeva Organics.
- Consistently met and exceeded monthly sales targets.
- Honored as Best Performer twice within a year.
Languages
English
Advanced
C1
Hindi
Advanced
C1
Odia
Advanced
C1
Hobbies and Interests
- Chess
- Dancing
- Reading
- Basketball
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Timeline
Student Relationship Officer
NxtWave
2025.08 - 2026.03
Key account Manager
Tru herb
2025.01 - 2025.07
Sales Executive
Jeeva Organics
2024.02 - 2024.12
Customer Service Associate
Tech Mahindra
2023.01 - 2024.02
B. Com - Commerce
Raghunath Jew Degree College
+2 - Commerce
Raghunath Jew College
ICSE - Matriculation
Cambridge School