Summary
Overview
Work History
Education
Objective
Accomplishments
Soft Skills
Certification
Timeline
Teacher
Qamar Ahmad

Qamar Ahmad

Technical Solutions Engineer
Srinagar

Summary

As an accomplished Technical Solutions Engineer in the Information Technology and Services industry, my track record speaks for itself. Over the course of my career, I have acquired invaluable experience and expertise across multiple domains, notably Datacenter Virtualization, vSphere Deployment, Configuration, Management, and Troubleshooting. My hands-on involvement with industry-grade blade systems and rack-mounted servers has honed my proficiency in Computer Networking, Virtualization, and Cloud Computing. These skills collectively enable me to deliver holistic solutions that effectively address intricate technical challenges.

Overview

6
6
years of professional experience
1
1
Certification
1
1
Language

Work History

Technical Support Engineer

VMware
Bangalore
07.2020 - Current
  • Setting up virtual infrastructure, configuring virtual machines, networks, and storage, and ensuring optimal performance.
  • Installing VMware ESXi servers and proficiently creating virtual machines on these servers.
  • Deploying vCenter Server instances to enable centralized management of multiple ESXi hosts.
  • Upgrading and patching vCenter Server and ESXi hosts to ensure they are up-todate with the latest builds.
  • Developing and implementing standard templates for virtual machines while making use of vSphere Guest Customization for minimizing post deployment configuration tasks.
  • Configuring vSphere HA and DRS on the cluster to ensure optimal workload distribution and effective failover of critical virtual machines.
  • Conducting thorough log analysis to identify failures or outages, and preparing comprehensive root cause analysis reports.
  • Monitoring the performance of the virtual infrastructure, proactively identifying and addressing performance bottlenecks.
  • Handle troubleshooting tasks, diagnosing and resolving issues to minimize downtime and ensure smooth operations.
  • Collaborating with multiple technology partners such as HPE, Dell, and Commvault support teams to triage and resolve customer issues efficiently.
  • Managing escalations and collaborating closely with engineering and R&D teams to address reported bugs in the product, driving them towards resolution.


Technical Solutions Consultant

Hewlett Packard Enterprise
Bengaluru
04.2019 - 07.2020
  • Conducting the installation, configuration, tuning, and maintenance of high-performance servers used in the industry.
  • Managing server subsystems, including storage, processors, and memory, to optimize their functionality.
  • Configuring RAID setups and proficiently building servers with Windows, Linux, and ESXi operating systems.
  • Deploying firmware updates, service packs, and application updates to ensure servers are up-to-date and secure.
  • Utilizing log analysis techniques to gain insights into hardware-related issues and effectively troubleshoot them.
  • Being recognized for my technical proficiency, analytical abilities, and problem-solving skills, along with my aptitude for prioritizing tasks and delivering exceptional customer service.

Technical Support Engineer

DXC Technology
Bengaluru
07.2018 - 04.2019
  • Acting as the primary point of contact for users, providing support and guidance to help them resolve computer hardware and software-related issues effectively.
  • Taking charge of creating and managing user accounts within the Windows Active Directory system, ensuring proper access and permissions are granted.
  • Fielding incoming help requests and diligently addressing IT support inquiries, troubleshooting problems, and providing timely resolutions to users.
  • Employing strong problem-solving and technical skills to independently resolve issues whenever possible, and escalating cases to appropriate teams or senior technicians when necessary for further assistance.

Technical Support Engineer

Vindhya E-Infomedia Pvt Ltd
Bengaluru
05.2017 - 07.2018
  • Collaborating as a member of an agile team to address technical and pre-sales inquiries from customers nationwide.
  • Configuring, diagnosing, and troubleshooting issues on small office/home office (SOHO) products, including routers, switches, access points, network-attached storage (NAS), IP cameras, and other network-related equipment.
  • Setting up and configuring new routers to establish internet connectivity and configuring wireless access points for seamless wireless connectivity.
  • Configuring load balancers, switches, and NAS devices to optimize network performance and storage management.
  • Establishing remote play and management capabilities for digital video recorders (DVRs) and IP cameras to facilitate remote monitoring and control.

Education

Post Graduate Program - Cloud Computing

Great Lakes Executive Learning

Diploma - Electronics and Communications Engineering

HSC - Physics, Chemistry, Mathematics

Govt Hr Secondary School

SSC - undefined

SSP High School

Objective

My career objective is to utilize my background as a Technical Solutions Engineer to drive success and foster growth within organizations. Drawing upon my expertise in Datacenter Virtualization, vSphere Deployment, Configuration, Management, and Troubleshooting, my goal is to deliver efficient solutions that enhance operational efficiency and optimize performance. With strong proficiency in Computer Networking, Virtualization, and Cloud Computing, I am eager to contribute to the organization's innovation and embrace cutting-edge technologies. By consistently delivering high-quality solutions and cultivating strong client relationships, I am committed to making a significant impact that benefits both the organization and my personal professional development. 

Accomplishments


  • VMware vSphere Networking: Understanding and configuring virtual networking components, VLANs, virtual switches, and network policies within vSphere environments.
  • VMware vSphere Storage: Proficiency in configuring and managing storage resources, including datastores, storage policies, and storage protocols (iSCSI, NFS, Fibre Channel).
  • VMware vSphere Security: Knowledge of security features and best practices in vSphere, including access control, role-based permissions, virtual machine encryption, and secure management.
  • VMware vSphere Performance Optimization: Expertise in monitoring and optimizing performance within vSphere environments, including resource allocation, performance troubleshooting, and capacity planning.
  • VMware vCenter Operations Manager: Experience with vCenter Operations Manager (vRealize Operations) for performance monitoring, capacity management, and proactive alerting in vSphere environments.
  • VMware vSphere Update Manager: Proficiency in using vSphere Update Manager for patching and updating ESXi hosts, virtual appliances, and virtual machine tools.
  • VMware vSphere High Availability (HA): Understanding and configuration of HA features to ensure automatic failover and availability of virtual machines in case of host failures.
  • VMware vSphere Distributed Resource Scheduler (DRS): Knowledge of DRS for automatic workload balancing and resource optimization across ESXi hosts and clusters.
  • VMware vSphere Fault Tolerance (FT): Familiarity with FT for providing continuous availability and zero downtime for critical virtual machines.

Soft Skills

 

  • Strong troubleshooting and problem-solving skills
  • Proficient in documentation and reporting.
  • Effective collaborator and team player.
  • Commitment to continuous learning and professional development.
  • Dedicated to delivering exceptional customer service.

Certification

VMware Certified Professional - Data Center Virtualization 2021

Timeline

VMware Certified Professional - Data Center Virtualization 2021

12-2021

Technical Support Engineer

VMware
07.2020 - Current

Technical Solutions Consultant

Hewlett Packard Enterprise
04.2019 - 07.2020

Technical Support Engineer

DXC Technology
07.2018 - 04.2019

Technical Support Engineer

Vindhya E-Infomedia Pvt Ltd
05.2017 - 07.2018

Post Graduate Program - Cloud Computing

Great Lakes Executive Learning

Diploma - Electronics and Communications Engineering

HSC - Physics, Chemistry, Mathematics

Govt Hr Secondary School

SSC - undefined

SSP High School
Qamar AhmadTechnical Solutions Engineer