Qassim Kavla
Duty Manager
Valsad
Summary
Dynamic Duty Manager with a proven track record at Novotel, excelling in operational efficiency and guest satisfaction. Leveraging strong leadership and problem-solving skills, I drive profitability while ensuring compliance with brand standards. Adept in financial reporting and team coordination, I consistently enhance service quality and foster loyalty among guests.
Overview
5
5
years of professional experience
5
5
Languages
Work History
Duty Manager
Novotel ibis Chennai OMR
04.2025 - 05.2026
- Executed Night Audit operations for Novotel and ibis Chennai OMR, ensuring accurate closures and reconciliations.
- Managed dual-property front office operations as Duty Manager, promoting coordination and efficiency across hotels.
- Oversaw check-in/check-out procedures, room allocations, and guest requests during high-demand shifts.
- Handled VIP guests, corporate clients, and loyalty members while delivering consistent brand service standards.
- Monitored daily revenue, occupancy, and ARR, preparing comprehensive reports for senior management review.
- Ensured timely room status reconciliation, postings, and financial reporting without operational delays.
- Maintained compliance with Accor brand standards, safety, and security protocols while acting as Manager on Duty.
- Conducted cashier audits and system rollovers to uphold financial integrity across both properties.
Duty Manager
ibis style
09.2023 - 04.2025
- As Duty Manager, I ensure seamless operations and exceptional guest experiences by overseeing daily operations, staff training, and performance.
- I excel in resolving guest issues promptly, enhancing satisfaction and loyalty.
- My strategic initiatives drive operational efficiency and profitability, supported by strong budget management, cost control, and inventory expertise.
- With adept interpersonal skills, I foster teamwork across departments, coordinating events and projects to deliver outstanding service in a cohesive environment.
- 142-key property spread over 1.5 acres, featuring a multicuisine restaurant and two banquet spaces.
Senior GSA
ibis style
05.2023 - 09.2023
- With a strong background in the hospitality industry, I consistently deliver exceptional customer service and ensure guest satisfaction.
- I efficiently manage guest check-in/out, handle inquiries, and resolve issues courteously.
- Experienced in training and supervising junior staff, I uphold high service standards and protocols.
- Proficient in property management systems (PMS), I manage reservations, room assignments, and billing effectively.
- Known for strong communication and collaboration across departments, I exceed guest expectations.
- My dedication to creating memorable guest experiences, coupled with organizational skills and attention to detail, enhances property success and reputation.
Guest Service Associate
Novotel Imagicaa Khopoli
03.2022 - 04.2023
- I am a dedicated Guest Service Associate in the hospitality industry.
- Skilled in providing exceptional customer service, I excel in welcoming guests warmly, efficiently managing check-in and check-out procedures, and ensuring their needs are met promptly and courteously.
- Proficient in handling reservations, processing payments accurately, and addressing guest inquiries and concerns, I am committed to delivering a positive and memorable guest experience.
- Known for my strong communication skills and attention to detail, I work effectively in a team environment to uphold hotel standards and exceed guest expectations.
- My passion for hospitality and proactive approach contribute to fostering guest satisfaction and loyalty.
- 287 keys property.
Industrial Training
Novotel Imagicaa Khopoli
08.2021 - 03.2022
- Completed rigorous Industrial Training in hotel industry, gaining hands-on experience in front office operations, guest services, and administrative tasks to enhance overall guest experience.
- Managed reservations, assisted with check-ins/check-outs, and ensured guest satisfaction through effective communication and service delivery.
- Collaborated with team members on hotel management systems and procedures to streamline operations and deliver exceptional service.
Education
Diploma - Hotel Management
Bhartiya Vidyapeeth
Maharashtra, India02-2022
Secondary - Higher Secondary and Secondary
Radiant English Academy
Gujarat01-2016
Skills
Communication
Timeline
Duty Manager
Novotel ibis Chennai OMR
04.2025 - 05.2026
Duty Manager
ibis style
09.2023 - 04.2025
Senior GSA
ibis style
05.2023 - 09.2023
Guest Service Associate
Novotel Imagicaa Khopoli
03.2022 - 04.2023
Industrial Training
Novotel Imagicaa Khopoli
08.2021 - 03.2022
Secondary - Higher Secondary and Secondary
Radiant English Academy
Diploma - Hotel Management
Bhartiya Vidyapeeth