Accomplished data analyst with a proven track record at Webhelp, enhancing decision-making through expert data visualization and presentations. Excelled in automating reporting processes, significantly reducing manual intervention. Skilled in SQL, Power BI, and fostering team collaboration, consistently delivering projects that exceed stakeholder expectations. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen.
Overview
9
9
years of professional experience
Work History
Deputy Manager - Planning
Concentrix (Earlier Webhelp)
07.2024 - Current
Streamlined reporting capabilities with the creation of interactive dashboards and visualizations using Power BI.
Utilized visualization tools such as Tableau or Power BI to effectively present key findings to stakeholders, making data-driven insights more accessible.
Leveraged advanced analytical tools such as SQL, Excel, Power BI, or Tableau for extracting insights from large datasets quickly and accurately.
Developed proficiency in various reporting and visualization tools, such as Tableau and Power BI, to create customized dashboards tailored to stakeholder needs.
Enabled better data visualization for stakeholders by designing interactive dashboards and reports using BI tools such as Tableau or Power BI.
Assisted in capacity planning by analyzing growth trends and forecasting future storage needs, facilitating timely infrastructure investments.
Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
Reduced manual effort involved in data extraction tasks by developing automated scripts using SQL programming language.
Evaluated new tools and technologies for potential application in the organization''s data transformation strategy.
Reduced manual intervention in data transformation tasks by developing automated scripts and tools.
Collaborated with cross-functional teams to gather requirements for the development of ETL processes, ensuring accurate data transformation.
Forecasting and Planning Manager
Webhelp
11.2022 - 07.2024
Leveraged advanced visualization techniques in Power BI to present complex datasets in an easily understandable format for stakeholders.
Increased automation in reporting processes by designing dynamic dashboards using visualization tools like Tableau or Power BI.
Developed custom scripts for automating routine tasks, increasing productivity and reducing manual intervention.
Developed custom database objects, stored procedures and delivered application support.
Established quality assurance procedures for all newly developed reports, minimizing errors in production environments while maintaining high-quality standards throughout development cycles.
Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
Lead Analyst
Webhelp
04.2019 - 11.2022
Streamlined reporting processes to save time and improve accessibility of critical information for decisionmakers.
Led cross-functional teams for successful completion of projects, ensuring timely delivery and client satisfaction.
Boosted report accuracy by conducting thorough data validation and cleansing using SQL queries.
Improved team efficiency by automating repetitive tasks using SQL scripts and Python.
Customized complex reports using advanced SQL functions, resulting in increased productivity for endusers.
Developed custom database objects, stored procedures and delivered application support.
Senior Analyst - Resource and Planning
Webhelp
07.2017 - 04.2019
Built databases and table structures for web applications.
Corrected, modified and upgraded software to improve performance.
Analyzed work to generate logic for new systems, procedures and tests.
Increased automation in reporting processes by designing dynamic dashboards using visualization tools like Tableau and Power BI.
Designed visually appealing reports and dashboards using Power BI for informed decisionmaking.
Analyst
Webhelp
09.2015 - 07.2017
Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Increased efficiency by streamlining data analysis processes and implementing automation tools.
Education
Bachelor of Commerce - Commerce
Calorx Teacher's University
04.2001 -
Skills
Data Visualization and Presentations
SQL
Data Extraction Techniques
Data Validation
Data Cleaning
Data Modeling
Data formatting
Tableau
Statistical Analysis
SQL and Databases
Power BI Tools
Salesforce
Advanced Excel
Timeline
Deputy Manager - Planning
Concentrix (Earlier Webhelp)
07.2024 - Current
Forecasting and Planning Manager
Webhelp
11.2022 - 07.2024
Lead Analyst
Webhelp
04.2019 - 11.2022
Senior Analyst - Resource and Planning
Webhelp
07.2017 - 04.2019
Analyst
Webhelp
09.2015 - 07.2017
Bachelor of Commerce - Commerce
Calorx Teacher's University
04.2001 -
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