Qureshi Mohammed Naved
Ahmedabad
Summary
Skilled customer service professional with extensive experience in B2B and retail sales environments. Demonstrates exceptional problem-solving abilities and a keen attention to detail, ensuring high-quality customer interactions. Proven track record in developing sales strategies and improving customer satisfaction. Adaptable and efficient, with a consistent record of exceeding work quality and speed expectations.
Overview
13
13
years of professional experience
Work History
Chat Sales Executive - B2B Team
TTEC India Customer Solutions Private Limited
Ahmedabad
05.2023 - 07.2024
- In charge of handling incoming chats from business customers at Verizon Communications Wireless
- Dealing with their requests pertaining to adding new line of services and creating new accounts, Upgrading lines of existing customers
- Maintaining relations with the existing clients and providing them with best possible support on chat.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
Quality Analyst
Caterpillar Signs Pvt. Ltd. (A Group Bayport Entity)
Ahmedabad
10.2021 - 06.2022
- Evaluated customer service advisors' performance by assessing their chat, call, and email interactions against predetermined guidelines.
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
- Collaborated with cross-functional teams to develop and implement process improvements.
- Trained personnel on proper use of tools, equipment, materials, and software used for quality assurance purposes.
- Evaluated performance metrics from existing processes to recommend improvements in product quality.
- Conducted root cause analysis to investigate the source of problems in production process.
- Provided thorough documentation on all quality control activities and results.
Web Chat Sales Executive
Vodafone India Services Private Limited
Ahmedabad
06.2015 - 09.2020
- Delivered exceptional customer service by resolving mobile plan queries, facilitating online orders, and driving successful sales conversions.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Ensured compliance with sales policies, practices, and legal requirements.
Sales Executive/ Business Development (Wholesale and Retail)
Australian Premium Solar
India
11.2014 - 05.2015
- Approached Solar Companies and offered our products and services.
- Making new Business relations and maintaining relations with the existing clients.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Initiated contact with prospects via email campaigns or cold calls to generate leads.
Sales Executive
OZ Tele field Services (An Australia based company)
Ahmedabad
05.2014 - 10.2014
- Experienced in sales of Utilities products, facilitating the switch of Australian customers' energy retailers.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Trained junior sales staff on techniques for improving customer service experience.
Process Executive
AmarketForce India Private Limited
Ahmedabad
03.2013 - 04.2014
- Executed tasks involving prospect database development, email ID generation, and research.
- Promoted corporate events by reaching out to designated professionals of an organization through cold calling.
Backend Executive (Complaints Management Team)
Aegis Ltd
AHMEDABAD
08.2011 - 01.2013
- Handled Customer Retentions, resolved customers' non-technical issues and billing disputes, and provided prompt resolutions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
PGDM in HRM -
Mahatma Gandhi Labor Institute
05.2015
B. Com -
New L.J Commerce College
01.2014
HSC -
03.2011
SSC -
03.2009
Skills
- FLUENT IN ENGLISH
- Attention to Detail
- Research
- Training & Development
- Customer Relations
- Computer Skills
- Customer Service
- Closing Techniques
- Interpersonal and written communication
- Calm Under Pressure
- Microsoft Word
- Persuasive Selling
- Employee Guidance
- Upselling strategies
- Quality assurance understanding
- Positive, Confident and a Mature Team player
Personal Information
- Place of Birth: Ahmedabad
- Citizenship: Indian
- Date of Birth: 03/05/93
- Gender: Male
- Marital Status: Married
Languages
English, Hindi, Gujarati, Urdu (Only verbal)
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Gujarati
Elementary (A2)
A2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Chat Sales Executive - B2B Team
TTEC India Customer Solutions Private Limited
05.2023 - 07.2024
Quality Analyst
Caterpillar Signs Pvt. Ltd. (A Group Bayport Entity)
10.2021 - 06.2022
Web Chat Sales Executive
Vodafone India Services Private Limited
06.2015 - 09.2020
Sales Executive/ Business Development (Wholesale and Retail)
Australian Premium Solar
11.2014 - 05.2015
Sales Executive
OZ Tele field Services (An Australia based company)
05.2014 - 10.2014
Process Executive
AmarketForce India Private Limited
03.2013 - 04.2014
Backend Executive (Complaints Management Team)
Aegis Ltd
08.2011 - 01.2013
PGDM in HRM -
Mahatma Gandhi Labor Institute
B. Com -
New L.J Commerce College
HSC -
SSC -
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