RAHUL SETHI
Project Manager
New Delhi,DL
Summary
Project management professional with hands-on experience delivering SaaS-based property management solutions for leading real estate developers. Proven track record of delivering complex implementations for leading real estate developers. Managing multiple projects, and ensuring smooth, on-time delivery without compromising on quality. Adept at handling multiple projects simultaneously, coordinating cross-functional teams, and ensuring timelines, quality standards, and SLAs are consistently met. Brings a structured, detail-oriented approach to managing dependencies, mitigating risks, and driving smooth implementation, while maintaining strong alignment with client expectations and business goals.
Overview
8
8
years of professional experience
2
2
Languages
Work History
City Project Head – Customer Success
Anacity – ANAROCK Group
03.2022 - Current
- Led end-to-end delivery of SaaS-based property management solutions for marquee real estate clients including DLF, Emaar, M3M, Birla, Stellar, and One Qube.
- Owned project lifecycle from client onboarding to go-live, ensuring seamless implementation and strong client adoption.
- Drove cross-functional collaboration across product, tech, operations, and support teams to deliver projects on time and with high accuracy.
- Managed multiple high-value projects simultaneously, maintaining consistency in execution, quality, and timelines.
- Established and monitored SLAs, KPIs, and performance metrics to ensure service excellence and continuous improvement.
- Built and led high-performing teams, aligning individual goals with project outcomes and business priorities.
- Ensured strict adherence to quality standards through regular audits, process checks, and feedback loops.
- Acted as a key point of contact for enterprise clients, building strong relationships and driving long-term retention.
- Identified process gaps and implemented scalable solutions to improve efficiency, reduce turnaround time, and enhance user experience.
- Proactively managed risks, dependencies, and escalations to ensure smooth and flawless project execution.
- Collaborated with leadership and stakeholders to align project delivery with broader business objectives.
Senior – Financial Deployment
NoBroker Technologies
02.2020 - 03.2022
- Implemented cloud-based accounting and community management platforms across residential communities.
- Specialized in maintenance billing, metering, Tally mapping, and prepaid/postpaid integrations.
- Managed integrations with payment gateways, vendors, and platform migrations.
- Led Managers and Assistant Managers overseeing daily client operations.
- Resolved critical escalations and improved customer satisfaction metrics.
- Partnered with marketing teams to enhance product positioning and adoption.
Operations Manager
Mass IT Channel Pvt. Ltd.
02.2018 - 02.2020
- Managed deployment of accounting and community management portals for residential and commercial complexes.
- Conducted requirement analysis, configuration, customization, and ongoing support.
- Led operations and sales support teams ensuring timely delivery and client satisfaction.
- Implemented integrations including SocietyConnect, Tally ERP9, biometrics, and payment gateways.
Education
Software Engineering -
NIIT
01.2012
BA - Programme
Delhi University
01.2010
Skills
Project management
Training and development
Client Success & Stakeholder Management
Real estate tech solutions
SLA & Performance Optimization
Business Requirements Analysis (BRD)
Payment Gateway & Accounting Integrations
Risk Management & Compliance
Prop-Tech Solutions
Interests
Physical fitness, Travel, Community engagement
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
City Project Head – Customer Success
Anacity – ANAROCK Group
03.2022 - Current
Senior – Financial Deployment
NoBroker Technologies
02.2020 - 03.2022
Operations Manager
Mass IT Channel Pvt. Ltd.
02.2018 - 02.2020
BA - Programme
Delhi University
Software Engineering -
NIIT