Ravi ARUN
Manager
Bangalore
Summary
Results-driven Assistant Manager with 9 years in last-mile operations, leading large teams to enhance delivery network efficiency. Expertise in project management and team leadership, focused on process optimisation and customer satisfaction. Skilled in managing complex operations to achieve high performance across all levels.
Overview
6
6
Languages
20
20
years of professional experience
Work History
Assistant Centre Manager (ACM)
Country Delight
Bangalore
02.2023 - 06.2026
- Led a team of 7 team leads and 200+ delivery riders daily.
- Monitored distribution centre performance, implementing targeted improvement actions for enhanced operational effectiveness.
- Ran quality control checks and upheld high service standards daily.
- Tracked customer satisfaction, refining processes based on feedback to elevate service quality.
- Planned and optimised delivery routes for better day-to-day efficiency.
- Managed and scaled online business growth across the cluster, driving engagement and expanding market reach.
- Developed strong relationships with team members through effective communication. through communication and encouraged staff innovation consistently.
- Reviewed performance and put development plans in place regularly.
- Mentored junior staff for performance improvement through coaching.
- Completed regular centre health audits and performance evaluations.
Manager
Koko Chi Cafe
01.2018 - 12.2022
- Supervised and trained 15-20 employees, enhancing team skills and contributing to improved retention rates.
- Managed daily operations for high-volume online business, ensuring consistent performance and customer satisfaction.
- Led marketing initiatives across social media and campaigns, increasing brand visibility and engagement.
Team Lead A&B
ZoomCar India Pvt Ltd
01.2015 - 12.2018
- Coached team members to enhance performance outcomes through consistent feedback and support.
- Monitored calls and emails to uphold quality and compliance standards, contributing to overall service excellence.
- Escalated customer issues and resolved cases in line with service level agreements to ensure customer satisfaction.
Production Faculty
Goa Arts and Animation Academy
01.2014 - 12.2015
- Delivered animation production training to over 450 students, enhancing their skills through structured lesson plans.
- Designed engaging learning materials and facilitated interactive sessions to foster student participation and understanding.
- Provided personalised coaching with targeted feedback to support student performance and development.
Process Trainer
Swastik Info Solution
01.2014 - 12.2015
- Onboarded new hires and conducted training to accelerate capability development.
- Delivered regular product-process and sales training sessions to enhance staff skills.
- Tracked training effectiveness and refined sessions based on participant feedback.
- Provided guidance to teams to raise performance and support productivity each month.
Senior Designer
Hubliclassifieds.com
01.2013 - 12.2014
- Managed end-to-end design projects, ensuring timely delivery of milestones and alignment with client expectations.
- Created original artwork and ensured team outputs adhered to design standards for consistency.
- Handled client requirements while maintaining quality standards across all deliverables.
Customer Service Associate
First Source Solutions Ltd
01.2007 - 12.2008
- Managed daily customer support through calls and emails, ensuring prompt responses.
- Resolved customer issues efficiently while maintaining high service standards.
- Streamlined team processes, enhancing accuracy and operational efficiency.
Junior Technician
HCL Technologies
01.2006 - 12.2007
- Troubleshot hardware and software issues to maintain stable system performance.
- Installed and configured networks, systems, and software to ensure seamless daily operations.
- Maintained logs and supported IT infrastructure to enable reliable service delivery.
Education
BSE - Animation & Visual Effects
Frameboxx
Hubli, KA01-2014
Diploma - Hardware & Networking
Jetking
Hubli, KA01-2006
SSLC - School
Don Bosco
Hubli, KA01-2001
Skills
- Last mile logistics
- Route planning
- Supply chain management
- Operational effectiveness
- Process optimisation
- Data reporting
- Team leadership
- Training development
- Stakeholder relations
- Customer escalation
Languages
English
Hindi
Kannada
Marathi
Konkani
Tamil
Interests
- Listening Music
- Travelling
- playing basketball and football
- playing games
Accomplishments
- Improved [complaints] reviews by successfully handling customer complaints and implementing monthly staff training.
- Recognised by management for Best Manager projects delivering outstanding Hub Operaction.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of [Hub operaction ].
Timeline
Assistant Centre Manager (ACM)
Country Delight
02.2023 - 06.2026
Manager
Koko Chi Cafe
01.2018 - 12.2022
Team Lead A&B
ZoomCar India Pvt Ltd
01.2015 - 12.2018
Production Faculty
Goa Arts and Animation Academy
01.2014 - 12.2015
Process Trainer
Swastik Info Solution
01.2014 - 12.2015
Senior Designer
Hubliclassifieds.com
01.2013 - 12.2014
Customer Service Associate
First Source Solutions Ltd
01.2007 - 12.2008
Junior Technician
HCL Technologies
01.2006 - 12.2007
BSE - Animation & Visual Effects
Frameboxx
Diploma - Hardware & Networking
Jetking
SSLC - School
Don Bosco