R BALASHANKARI
Process lead - L&D
Chennai
Summary
Veteran Billing process lead focused on team efficiency and producing high-quality work. Excellent collaborator and relationship-builder familiar with compliance and documentation requirements. Enthusiastic about taking billing operations to the next level through proactive leadership and skilled problem solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Process Lead
HC Intellect Pvt Limited
12.2022 - 02.2024
- Resolved complex billing issues by conducting thorough research, working closely with insurance providers to reach favorable outcomes for both parties involved.
- Developed comprehensive training materials for new hires, facilitating their smooth transition into the medical billing team.
- Conducted periodic audits of billing records, identifying discrepancies and implementing corrective measures promptly.
- Collaborated with healthcare providers to obtain necessary documentation for accurate billing submissions.
- Provided ongoing support to junior staff members through mentorship and sharing best practices in medical billing operations.
- Maintained compliance with industry regulations, ensuring accurate application of billing guidelines and policies.
- Led a team of billers, providing guidance and training to ensure timely completion of tasks.
Management Trainee
Access Healthcare
11.2020 - 12.2022
- Coordinated ongoing technical training and personal development classes for staff members.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Managed new employee orientation training process for more than 100 employees each year.
- Delivered new employee onboarding and training sessions via software.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Conducted orientation sessions and organized on-the-job training for new hires.
Senior Client Partner
Access Healthcare
11.2019 - 11.2020
- Achieved high client satisfaction by providing tailored solutions and exceptional service.
- Developed strong relationships with key clients, leading to repeat business and long-term partnerships.
- Streamlined internal processes, resulting in improved efficiency and increased productivity.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Championed innovative ideas within the organization, driving positive change across multiple departments.
Executive Accounts Receivables
Omega Healthcare
11.2017 - 11.2019
- Supported efficient scheduling practices by verifying patient eligibility and coverage prior to appointments.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Organized filing system for patient records, expediting access to essential documents when needed.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
- Delivered timely and accurate charge submissions.
- Posted payments and collections on regular basis.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
Jeppiaar Engineering College
Chennai, India 04.2001 -
Diploma - Electrical And Electronics Engineering
S.A Polytechnic College
Chennai, India 04.2001 -
High School Diploma -
Nazareth Matric Higher Secondary School
Chennai, India 04.2001 -
Skills
Revenue Cycle Management
undefinedCertification
MS Excel Advanced Training
Declaration
I do hereby declare that the above information is true to the best of my knowledge.
Bala Shankari.R
Timeline
MS Excel Advanced Training
05-2023
Interview Cracking Skills
05-2023
HR Recruiter Training
05-2023
Talent Acquisition Training
05-2023
HR Analytics Training
05-2023
Process Lead
HC Intellect Pvt Limited
12.2022 - 02.2024
Management Trainee
Access Healthcare
11.2020 - 12.2022
Senior Client Partner
Access Healthcare
11.2019 - 11.2020
Executive Accounts Receivables
Omega Healthcare
11.2017 - 11.2019
Bachelor of Engineering - Electrical And Electronics Engineering
Jeppiaar Engineering College
04.2001 -
Diploma - Electrical And Electronics Engineering
S.A Polytechnic College
04.2001 -
High School Diploma -
Nazareth Matric Higher Secondary School
04.2001 -
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